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“Nice place to stay” 4 of 5 stars
Review of Western Inn Motel

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Western Inn Motel
3311 2nd Avenue North, Billings, MT 59101   |  
Hotel amenities
Ranked #32 of 48 Hotels in Billings
Brest, France
1 review
“Nice place to stay”
4 of 5 stars Reviewed August 24, 2013

We were on our vacation and had to stay there.
It was a nice place to stay. Nice rooms, nice food, nice environment and very friendly staff. The owner was good to us. He took us to few nearby attractions. This place is fairly priced. They do not charge much.

Thank you Western Inn Motel.

Room Tip: Ask the owner. He will show you the best one.
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westerninnbillings, General Manager at Western Inn Motel, responded to this review, November 3, 2013
Dear Guest,
We thank you for your positive feedback on our hotel. We hope we get to see you back again soon.
Thanks
Western Inn Billings
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 reviews from our community

Traveler rating
    51
    39
    20
    19
    33
See reviews for
39
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28
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 12, 2013 via mobile

We took this motel because we couldnt afford to hunt for a hotel after a tiresome flight. This was the closest one we cld find. But the moment we started getting a family like treatment, we instantly realized that it was a good bet. Good meals n good atmosphere did work well for my lovely family trip. Thank you for everything. Definitely worth every penny...

Sean and Marsha

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review, August 14, 2013
Dear Guest,
Thank you for your review, we highly appreciate it! We are glad you enjoyed our amazing hospitality, our location, and our family-like treatment! We definitely hope you visit soon,and thanks again! "Your Home Away From Home!"
Sincerely,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havre, Montana
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 11, 2013

This hotel was okay, rooms need updating and carpets should be cleaned or replaced. Bed was fantastic! Gentleman that owns this establishment is curt and rude. The woman ( I assumed Mr. Personalities wife) is a doll. Housekeeping staff was very accommodating and kind. Non smoking room had cigarette burns in the carpet under the edge of the bed. The little balconies were great. Checking in is a nightmare, between phone calls and the "contract" we had to sign...fines for everything! If this is a 1-2 night stay, it is fine. I would not book this long term and groups, well he is charging you an extra fee if you book more than 3 rooms! Doesn't sound like good business to me...

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review, August 14, 2013
Dear Guest,
Thank you for your review. We are glad you enjoyed our comfy beds, great hospitality, and private balconies. Certain aspects of the hotel are still being remodeled, but they are in progress. Also, concerning the "contract" you had to fill in is just our guest registration, which is made by the company's attorney and is just for precautionary reasons due to previous unruly customers. Secondly, the group fee is not always mandatory, and does not concern your attention. We highly appreciate your review! "Your Home Away From Home!"
Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnsville
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 6, 2013

The guy at the desk was rude and abusive. My firend and I, ( both 68 year old grandfathers), were told we were going to jail because my friend wanted to pay cash. I had reserved the rooms a couple weeks before with my AX card. My friend was told to get off the property and when I arrived and asked for a written cancellation, he called the cops. Three squad cars pulled up and I explained what had happened and showed him my confirmation # and the police were very satisfied with that explanation. BE AWARE, go somewhere else!!

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review, August 14, 2013
Dear Guest,
Thank you fro this review, but we know you have our hotel confused with Bourbon Street which is three blocks away. Thanks anyway! "Your Home Away From Home!"
Sincerely,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 29, 2013

We only stayed at the Western Inn for one night, and it was fine, but we would not have been comfortable with a longer stay. The hotel is in the same building as what appeared to be apartments, although those were outside and the hotel part was inside where you needed a key to access the rooms. The room itself was fine, although we did need to ask for more pillows. The bathroom was clean, with the exception of several hairs on and about the sink. The shower looked to be pretty moldy, but on further inspection, it just turned out to be a messy grout job.
The front desk staff was very nice, suggesting places to eat nearby. All in all, ok for not-so-picky people like us, but not for everyone.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review, July 31, 2013
Dear Guest,
Thank you for your review! We are glad you enjoyed your stay at Western Inn Billings and the customer service as well. However, Western Inn is not and never was an apartment building. There are apartments around the hotel, but that is definitely normal due to Western Inn's location in the downtown area. Thanks again for your review, we hope you visit again! "Your Home Away From Home!"
Sincerely,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Council Bluffs, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2013

This is a small but very nice and clean hotel. The beds are comfy, the rooms are clean, the cable is amazing, balcony rooms have an awesome view, and the breakfast is convenient. I stop by this hotel whenever I am in Billings and the staff and owners are just like family. I would recommend this hotel for people who are looking for an affordable place to stay, a clean room, free shuttle service, and breakfast that is fast and very good.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 22, 2013

On check in the owner was chippy and directive and not helpful.
The place is old and looks good from far but I found it to be far from good.

The only positive thing was that it was in walking distance to restaurants and pubs.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Western Inn Motel

Address: 3311 2nd Avenue North, Billings, MT 59101
Location: United States > Montana > Billings
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #32 of 48 Hotels in Billings
Price Range (Based on Average Rates): $
Number of rooms: 40
Official Description (provided by the hotel):
We are conveniently located near Billings Intl Airport, Metrapark, St Vincent's hospital and Billings Clinic. Near Moss Mansion and 6-7 blocks away from Conoco Phillips Refinery. ... more   less 
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