I stayed here in June of 2012. Had I written a review then, I would have raved about the room, the cleanliness and comfort of it, and the staff. After my recent November of 2012 stay, I will say good things about the children of this hotel's owner, but the room, well, that was another story. There was no iron, no luggage holder, no "do not disturb" sign, no blow dryer, the TV channels were truncated compared to the channels I had in June, I had to ask for a refill on the facial tissues (there was just 1 tissue in the dusty bathroom holder when I got there), and the bed was a single ?queen? in a room designed for 2 doubles--you had to be Stretch Armstrong to turn out the lights from your bed. The room was dusty and I got the feeling it was a room from which parts were cannibalized.
Saddest and most "we really don't care about you, our paying guest/customer" was the state of the bathroom: June, I must have had an "after" room; November, I must have had a "before" room. November's bathroom was not a bathroom you would make available to anyone but someone for whom you had a real and permanent contempt: There were 8 light bulbs that could be placed above the washbowl. One light bulb was missing. The other 7 were dirty. By the time I left, 3 had burned out. To add to the unwelcoming feeling of my room this visit was the presence (which defies common sense) of wallpaper in the bathroom. DUH! The wallpaper was dirty, coming loose, and had been haphazardly and unevenly placed in the first place. There was an area right by the dingy, mildewed-tile shower stall of the wall that was plastered. The bathroom door still had those little plastic holders that are screwed into a door to hold a mirror, but the mirror was very much gone. The bathroom door was entertaining in its state of repair: It was cracked, but someone had used clear plastic packaging tape to tape the inside and the outside of the door together. The bathroom light switch was dirty; I got in the habit of crooking my finger when I turned the light on and off, as I did not want to dirty my fingertips. I even pathetically tried to clean the dirty light switch plate with my brand new facial tissue! supply and soap. The countertop around the washbowl was not level: Water from normal hand-washing would spill on the counter and make its way to the floor, but not before being interrupted by the shredded, loose, missing plastic (formica?) that once covered the visible edge of the counter, but now had a few pieces missing.
Welcome to the world of defensive hotel-staying. Check your room before you stay in this hotel. I was saddened and disgusted by the state of my room this visit, and saddened to see that trash left outside stayed where it was for days. I do understand that efficiently running a hotel must be complex indeed. I also understand that as a paying guest, I deserve the respect of the hotel owner and should not have to bring dirt, dust, nonworking fixtures, and inadequate supplies to the attention of the staff. If they are choosing to put you in a room, it is their job to make sure it is ready for you.
I plan on finding another place to stay if/when I revisit Billings. I am tired of fighting for what I am paying for.
- Official Description (provided by the hotel):
- We are conveniently located near Billings Intl Airport, Metrapark, St Vincent's hospital and Billings Clinic. Near Moss Mansion and 6-7 blocks away from Conoco Phillips Refinery. ... more less
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