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Hampton Inn Billings: Traveler Reviews

2.5 of 5
5110 Southgate Drive, Billings, MT 59101
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Hampton Inn Billings
Ranked #23 of 44 hotels in Billings
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57 reviews from our community

    Trip type
Traveler rating
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    17
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Date Rating
Los Angeles, California
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Okay place for business travel”
3 of 5 stars Reviewed October 26, 2012

I had a good experience with my stay. The room was clean and nice. The staff were frindly and helpful. The breakfast was good as well. This is a good hotel for business travelers. I would stay here again.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask R R about Hampton Inn Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calgary
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“A Disappointing Stay”
2 of 5 stars Reviewed October 11, 2012

We stayed at this hotel in the past, and returned because of good experiences...albeit from years ago. It will be our last stay at this hotel...the first thing we did after checking into our room was to find another hotel for our next night's stay in Billings...opting for the much better Hilton Garden Inn. This hotel's entrance/foyer is outdated and not up to the standards we experienced at other Hilton chain hotels we stayed at on this trip. Reception staff member was less than professional. Room was dated...dark...with poor lighting. Mattresses, pillows and linen, at least in our room, were in need of replacement. A complete renovation of this hotel is needed...otherwise I can not image this hotel maintaining a Hampton Inns accreditation. We decided to 'pass' on their breakfast offerings.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask trainchasercalgary about Hampton Inn Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michele_sanchez, General Manager at Hampton Inn Billings, responded to this review
October 15, 2012
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room and our property. We will take your comments under consideration as we work to improve our guest experience from appearance to service. We hope you will come visit us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Terrible”
1 of 5 stars Reviewed October 7, 2012 via mobile

Below is a picture of my son who is asleep on the floor hallway with two police officers at the Hampton Inn in Billings, MT. After both of my kids (ages 15 months and 3 years)fell asleep Hampton Inn forced us to leave their hotel without a refund! We were profiled for having children. Allegedly, there were noise complaints due to the baby crying. The baby did cry for 5-10 minutes prior to falling asleep as that's what baby's do sometimes. These two police officers escorted us out of the hotel and by this time it was after 12pm. We were displaced and did not find another room until after 1am. When trying to have a reasonable conversation with the management (of Hampton Inn) as to why we have been removed they told us "we should have stayed at super 8 as they tolerate more noise" and offered no further explanation. How do we expect the next generation to treat others with respect and dignity when they are treated like this?

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Sprice1234 about Hampton Inn Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michele_sanchez, General Manager at Hampton Inn Billings, responded to this review
October 11, 2012
Dear Sprice1234,

Thank you for your review. I understand we have since resolved this issue both with you, your family, and our staff involved. We hope you enjoy the two 7 night stays at any Hilton Property and are able to build some more pleasant memories for you and your family.

Please know that we do welcome guests of all ages and we know the challenges that come with traveling with small children. Our first priority is the comfort and safety of our guests, and we work hard to ensure a pleasant experience for everyone. We apologize that this was not the case and have taken corrective measures to ensure this does not happen again.

Thank you for your review and the opportunity to make things right. Any questions or concerns regarding this review please contact me at bilmt_hampton@hilton.com .
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Bozeman
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Very Nice!!!”
5 of 5 stars Reviewed October 3, 2012

Clean, new, and very nice staff. Easy interstate access, convenient amenities nearby. EXCELLENT breakfast, good selection with slightly different choices each day.
One heads up, ABET MINOR, we would ask for an EVEN # room on our next stay, and we will stay there again. Our room was a odd # (west side) and the road to the interstate is on that side. We stayed Fri. and Sat., there was a fair amount of truck traffic Fri., being one to sleep with the window open it was noticeable. Sat. night was significantly quieter and barely noticeable. Also minor the parking lot lighting seems closer to the building, had to adjust the window shade to allow air but still block the light. Overall an excellent choice.

Room Tip: Odd #, east side facing the gas station.
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask whitewolf505 about Hampton Inn Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon, Wisconsin
Top Contributor
54 reviews 54 reviews
46 hotel reviews
Reviews in 42 cities Reviews in 42 cities
26 helpful votes 26 helpful votes
“Nice quality all round but not anywhere close to anything.”
4 of 5 stars Reviewed September 27, 2012

If you're driving through for a few days and have transport, this place is as good as any place. Clean, comfortable, nice staff etc. All the things you can expect from a Hampton.

Yes I would stay here gain. There is a DQ and McDonalds within an acceptable walking distance.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pxtaylor about Hampton Inn Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hampton Inn Billings

Also Known As:
Hampton Inn Billings Hotel Billings
Hampton Inn Billings Hotel
Billings Hampton Inn
Address: 5110 Southgate Drive, Billings, MT 59101
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotels in Billings
Price Range: $$
Hotel Class:2.5 star (2.5*)
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