Got in after 10pm on August 30th 2012. Tired and just wanted to get into our room and relax. Being a holiday weekend they were very full. So we got put in the furthest building away from the lobby and breakfast and the pool facilities. We got into our room and there was a fridge but no microwave as promised. Then we realized the tv didn't work and then when i tried to call the front desk to complain the phone didn't work. So I had to walk through 3 sections of the building and down stairs to the lobby. I have a bad knee so this didn't make me happy. When I got to the desk, she said they were very full and she couldn't get us a microwave tonight(we were only staying 1 night). she then said she could move us to a different room. We moved and were surprised we now had a room with 2 queen beds instead of 1. we were glad that both the TV and phone worked. But in this room there was no microwave or fridge. Later noticed the toilet had been used and not cleaned in quite some time. There was debris on the carpet and the edges looked like they hadn't been vacummed in months(very dusty) so we got our rest and left as soon as we could. Didn't even try the breakfast. Another couple came to the desk and ask for extra towels. They got a few towels but were told they were all out of wahclothes and hand towels. what kind of way is this to run a hotel. I think everyone that had to stay in these conditions should get a refund.
- Official Description (provided by the hotel):
- Escape to Big Sky country at our Howard Johnson Billings hotel. Conveniently located off Interstate 90, our pet-friendly Billings, MT, hotel near Billings Logan International Airport puts outdoor adventure, vibrant night life and family fun at your doorstep. Start your day off smiling with free Rise & Dine breakfast, and use free Wi-Fi Internet access to plan your trip. Unwind after a busy day in one of our hot tubs, and let loose on the wild waterslide into our heated indoor pool. If you want to stay active, get a workout in our fitness center. Kids 17 and under stay free with an adult. ... more less
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- Also Known As:
- Howard Johnson Hotel Billings
- Ramada Hotel Billings
- Ramada Hotel Limited