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“Nice hotel but the staff is awesome!” 4 of 5 stars
Review of Holiday Inn St. Louis Airport

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Holiday Inn St. Louis Airport
3.0 of 5 Hotel   |   4505 Woodson Road, Woodson Terrace, Saint Louis, MO 63134   |  
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Ranked #2 of 2 Hotels in Woodson Terrace
Philadephia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Nice hotel but the staff is awesome!”
4 of 5 stars Reviewed July 5, 2014 via mobile

Here for a while, gym is great, rooms are decent.
But what sets this place apart is the staff. The cleaning crew has done an amazing job of accommodating and cleaning! The restaurant is super with fantastic wait crew and chef... And the front desk and van staff have also made sure to answer any question and make me feel comfortable... Only grip is pool is cold...

Stayed July 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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97 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Waynesville, Missouri, United States
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 2, 2014

The room was great, but we really chose it for the park and fly option. We only paid 10 dollars extra and we were able to leave our car there for up to 14 days. The shuttle took us to the airport at 4:20 AM and took less than 5 minutes to pick us up when we returned 9 days later. The staff was very friendly and since the hotel is so close to the airport, the shuttle was very quick. The driver was friendly also.

Room Tip: Register for the park and fly option when you reserve the room.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDeniseH, General Manager at Holiday Inn St. Louis Airport, responded to this review, June 4, 2014
Thank you for your kind and positive feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for the nice comments regarding our Park and Fly Option. Again, many thanks and we hope to serve you again soon. Denise Haefner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Onalaska, Wisconsin
Top Contributor
73 reviews 73 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed May 20, 2014

I stayed here on a sunday night as I had to fly in a day earlier than my colleagues. The hotel is in a sketchy area, so I ate in the (basement) restaurant. The front desk staff was very helpful, but that was the only high point. The food was not good. $5.50 for stale chips and salsa that came straight from the Tostitos jar. Upon returning to my room for the night. I couldn't get in. I was told that the locks are old and sometimes slip, so "just keep trying the key card." Awesome. The room was dark and dingy, not necessarily dirty, just not somewhere I'd walk without shoes on. The bathroom had lotion and shampoo, but no conditioned, so that was fun. Overall, I would probably pick somewhere else next time around.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDeniseH, General Manager at Holiday Inn St. Louis Airport, responded to this review, May 21, 2014
Thank you for taking the time to write your review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please accept our apologies for falling short of your expectations. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts. Denise Haefner,General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Woodson Terrace hotels

springfield, Missouri, USA
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 9, 2014

The hotel staff was fantastic and the rooms were pretty decent. The rooms, beds, bathrooms, etc. were all very clean. There is a breakfast at the restaurant downstairs. It's nothing to write home about, but it's decent.

I had no complaints at all about this hotel. I would stay there again.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDeniseH, Manager at Holiday Inn St. Louis Airport, responded to this review, May 12, 2014
Thank you for your comments, we hope to have the pleasure of serving you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed May 1, 2014

I stayed two nights here and I must say the only thing good was the front desk cheer. Right from entry into the old style HI property I vaulted land mines with my business partners such as mold, fire alarms at 6 am, rude managers who did not operate in a
Socially acceptable communication mode to encourage future business and repairmen all over the property and business lounge. I would say time to knock it down and start over including the management! I am blocking this site from future travel plans and so sorry I didn't use my Marriott partners!

Stayed May 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDeniseH, General Manager at Holiday Inn St. Louis Airport, responded to this review, May 2, 2014
Thank you for taking the time to write your review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please accept our apologies for any inconvenience caused you and for falling short of your expectations. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts. Denise Haefner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galax, Virginia
Top Contributor
108 reviews 108 reviews
12 hotel reviews
Reviews in 48 cities Reviews in 48 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 10, 2014 via mobile

I needed a hotel that was close to the airport and affordable. This place met both of my criteria.

The room was spacious and comfortable with generous closet space and a well equipped bathroom. Sadly, hot water in the shower was in short supply. My morning shower, and I love a long, hot shower, was cut short by the arrival of tepid, and then cool, water. A disappointment at 9 in the morning.

Wifi was spotty, so not a great business location. Web-ex was out of the question and many of the attachments to my email failed to open.

I had planned on sleeping late but construction in the parking lot made that impossible.

Stayed April 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dodge City, Kansas
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 31, 2014 via mobile

We stayed for a few days and took the Metro Tain each day into town. The hotel had a shuttle that we caught each time. We never had to wait long and the driver was always friendly. The outside looks dated but our rooms were great and clean. Other than an odd plane the hotel was very quiet.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDeniseH, General Manager at Holiday Inn St. Louis Airport, responded to this review, April 1, 2014
Thank you for your kind comments about our friendly staff and prompt shuttle service. We hope to have the pleasure of serving you again soon. Denise Haefner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn St. Louis Airport

Address: 4505 Woodson Road, Woodson Terrace, Saint Louis, MO 63134
Phone Number:
Location: United States > Missouri > Saint Louis > Woodson Terrace
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Woodson Terrace
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn St. Louis Airport 3*
Number of rooms: 158
Official Description (provided by the hotel):
The Holiday Inn St. Louis Airport hotel is conveniently located less than 1 mile and the closest to Lambert International Airport in St. Louis, Missouri. The Holiday Inn St. Louis Airport provides complimentary daily airport and MetroLink shuttle. Our convenient location is minutes from our many St. Louis attractions including Gateway Arch, Busch Stadium home of the St. Louis Cardinals, Touhill Performing Arts Theater - University of Missouri-St. Louis, Verizon Wireless Amphitheater in Riverport, Scottrade Center, Edward Jones Dome, America Center Convention Complex, Harrah s and Ameristar Casino, St. Louis Zoo, St. Louis Science Center, Six Flags St. Louis, The Fabulous Fox Theater, Historic St Charles District, St. Louis Mills Mall, Westport Plaza, Aqua Port Water Park, & Dave and Busters. Experience our newly renovated comfortable accommodations including 10 suites for the business and leisure traveler. We are pleased to offer complimentary high-speed wireless Internet, mini refrigerators in each room, fitness center, business center, our new Jet Set Bar and Grill and room service. Our flexible meeting, banquet, and wedding space for up to 200. Free parking during stay and Park, Stay and Go package available for airport parking up to 14 days. The Holiday Inn St Louis Airport looks forward to being your home away from home, where your memorable stay and our excellent service will leave you feeling pampered and relaxed. ... more   less 
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Also Known As:
Holiday Inn St. Louis-Airport Hotel Berkeley
Holiday Inn Saint Louis

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