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“Wonderful Hotel, bad breakfast” 4 of 5 stars
Review of BEST WESTERN PLUS Washington Hotel

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BEST WESTERN PLUS Washington Hotel
2.5 of 5 Hotel   |   2621 East 5th Street, Washington, MO 63090 (Formerly Sleep Inn & Suites)   |  
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Ranked #1 of 2 Hotels in Washington
st charles, United States
1 review
“Wonderful Hotel, bad breakfast”
4 of 5 stars Reviewed 2 weeks ago

The hotel was beautiful. The staff were very friendly and answered all our questions. The room was amazing and clean. Very nice. Our view was nice too. There were not many people staying there that night, but it looked like parking could be a problem if they were busy. The breakfast was very bad. We ended up leaving and getting breakfast at a bakery in the historic area.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, 1 week ago
Thank you for taking the time to complete a survey regarding your experience at our property. We are glad you enjoyed the room! We sincerely apologize for not exceeding your expectations at breakfast though. We have taken action on the situation and hope you will stay with us again in the future.
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100 reviews from our community

Traveler rating
    82
    12
    4
    1
    1
See reviews for
42
18
2
22
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
United States
1 review
3 of 5 stars Reviewed 3 weeks ago

No vent / heat lamp in the bathroom makes for an uncomfortable shower and after shower when the bathroom and room fills with humidity. Then after that happens when you think you can open the window for a second to help, you cant cause there is no functioning window. Which for me brings another safety hazard to mind. The window is the one way out if a fire is blocking your door but instead of popping out a screen you take the chance of a guest braking the window and cutting themselves in order to get to safety. Also the window was all one piece of flimsy thin glass or plexy and had no cross support. You could easily have broken it inward and got into a first floor room if someone wanted to. So not only safety hazard but security problem as well. For being remodeled you would think they would of bought better windows or some at all. To me it really brings it down to you shouldn't call it a total renovation if you still have the cheap windows that don't open, and no vents in the bathroom just doesn't make sense, where do you think the moisture goes? In the walls to create mold is where. I have worked at several hotels for a total of almost six years, and one was a Best Western for almost three of those years and a maintenance man for over a year so to me it doesn't matter how many nights I have stayed at a hotel in the past 12 months cause the last six years I have worked in one for 8 or more hours a day and 5 or more days a week. I think that counts more then staying in a hotel every day for a few years. And you should not classify guests by how many nights they stay in a hotel in a year, it doesn't matter if they stay once or never or a 100 times again. Every guests comment should mean and be rated for "classification" as you called it all the same.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff was very accommodating. My daughter can only eat certain things for snacks. The snack room didn't have anything, and we had run out. The lady at the lobby that night went to the kitchen to get fruit for her. So very nice! The bed was amazing, and breakfast was delicious.

  • Stayed November 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, Guest Relations Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, 2 weeks ago
Dear Guest,

Thank you so much for taking the time out of your day to tell us about your experience at our property. I'm glad to hear our staff went above and beyond for you!! We all pride ourselves in superior customer service! I hope next you are in the Washington MO area you give us another change to accommodate you again!

Kind Regards,

Emily Tourville
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshfield, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The rooms were great. The staff were wonderful. The breakfast was a very good breakfast. It is a wonder place to stay and convenient to so many restaurants and shopping. We used the conference room for a wedding and staff were very helpful with that. There were several guests from the wedding group and I heard only positive comments.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, Guest Relations Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, 3 weeks ago
Dear Guest,

Thank you so much for taking time out of your day to leave a review on your stay with us at The Best Western. On behalf of the staff and I we all loved working with your family and friends. I am so glad to hear you all enjoyed your time with us! Best wishes to Cody and Tiffany!! I hope next time you are in the Washington MO area you stop by and visit with us again!

Kind Regards,

Emily Tourville
Guest Relations
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Reviewer
3 reviews 3 reviews
3 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel goes above and beyond what they "need" to do to make your stay feel like you are with your own family. They are eager to help and give any advice or reccomendations you may need. The hotel it self is clean, quiet and very nicely decorated.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, Guest Relations Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, 3 weeks ago
Dear Guest,

Thank you so much for going out of your way to make a review on your stay with us here at the Best Western. I am so glad to hear that our staff went above and beyond for you and your family!! I truly hope next time you are in the Washington MO area you stop by and visit us again!

Kind Regards,

Emily Tourville.
Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuma, AZ, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 17, 2014

Very clean, great staff, a very nice Best Western Very clean, great staff, a very nice Best Western Very clean, great staff, a very nice Best Western Very clean, great staff, a very nice Best Western Very clean, great staff, a very nice Best Western Very clean, great staff, a very nice Best Western Very clean, great staff, a very nice Best Western

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, Guest Relations Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, November 20, 2014
Dear Robert V,

Thank you for taking the time out of your day to leave a review about your stay at our property. I am more than thrilled to see that you had a pleasant stay with us! I hope next time you are in the Washington MO area you give us again, another chance to accommodate you!!

Kind Regards,

Emily Tourville
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Top Contributor
172 reviews 172 reviews
59 hotel reviews
Reviews in 62 cities Reviews in 62 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed November 13, 2014

Loved the decor of the hotel. Room was nice and clean. Hot tub was fabulous. Breakfast was good with the exception of the fake eggs. But it was one of the loudest rooms I have ever been in. There were three different wedding parties staying at the hotel which I'm sure had something to do with the noise. We were on the first floor room and heard everyone come in the lobby. The room above us sounded like they were picking up furniture and throwing it around. This was at 3:00 a.m. so it was very disturbing.

The hotel was nice but we will probably not stay there again. We could have stayed at a bed and breakfast for the price we paid.

Room Tip: Do not get room 105 if you want a quiet room
See more room tips
  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick P, Guest Relations Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, November 20, 2014
Dear Lenajean,

Thank you for taking the time out of your day to leave a review about your stay at our property. We do our best to give every guest superior customer service, and I'm sorry to hear it was very loud. We do have a lot of wedding party's. We do our absolute best to keep everyone under control, I do apologize and hope that nest time you are in the Washington MO area you give us another chance to accommodate you!

Kind Regards,

Emily Tourville
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Washington Hotel

Address: 2621 East 5th Street, Washington, MO 63090 (Formerly Sleep Inn & Suites)
Phone Number:
Location: United States > Missouri > Washington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Washington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Washington Hotel 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The BEST WESTERN PLUS Washington Hotel is excited to invite you to experience our fresh new look after completing a 100% hotel renovation in November of 2013! We offer seventy three newly remodeled guest rooms that are specifically designed to accommodate all needs. Our Best Western Plus hotel is an ideal place to stay for travelers seeking charm, comfort and convenience in Washington or when visiting other nearby areas. ... more   less 
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