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“Unexpected Surprise” 5 of 5 stars
Review of BEST WESTERN PLUS Washington Hotel

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BEST WESTERN PLUS Washington Hotel
2.5 of 5 Hotel   |   2621 East 5th Street, Washington, MO 63090 (Formerly Sleep Inn & Suites)   |  
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Ranked #1 of 2 Hotels in Washington
Ballwin, MO, United States
1 review
23 helpful votes 23 helpful votes
“Unexpected Surprise”
5 of 5 stars Reviewed February 27, 2014

For a hotel in a comparatively small city this Best Western Hotel was a treat to stay in. From the staff to the amenities to the room I could not ask for a better place to stay. Everyone was friendly, professional and cared about the gusts(s). Just a great place.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Assistant General Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, March 29, 2014
Thank you for taking the time to complement our hotel property. It is our goal to provide all guest's with superior services. It is an honor to know we satisfied all your expectations and needs. Thank you for choosing our hotel during your visit to Washington Missouri and we look forward to delivering the same experience in the future.
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118 reviews from our community

Traveler rating
    96
    16
    4
    1
    1
See reviews for
43
22
4
31
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Owensville, United States
1 review
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 20, 2014

My husband and I enjoy this hotel for getting away for the weekend. We own a business, so we get few vacation days. Best Western provides us with what we are looking for- comfort, quiet, and great location for shopping.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Assistant General Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, March 29, 2014
It is with great pleasure to hear we were able to satisfy all your needs and requirements. Our goal is to provide all guest's with the same experience. We look forward to deliver the same exceptional friendly and cleanliness environment during your next visit.

Again, we appreciate you taking the time to share your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, United States
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed February 5, 2014

We have stayed at this location twice since November of 2013, it is such a nice surprise that someone finally put this hotel in this location back to a great hotel. The staff is great and will take care of all your needs, the appearance is wonderful and the rooms are comfortable and clean, also well decorated. Great place to stay for a couple or family.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Front Office Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, February 14, 2014
Dear William,

We appreciate you taking time to share your experience at our property with others.Your comments about our hotel are very rewarding to read. I am happy you enjoyed your stay at our property. Thank you for being a loyal customer and referring others to stay here. We look forward to seeing you during your next stay.
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phoenix, United States
1 review
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 29, 2014

Hotel staff, rooms, continental breakfast, everything was excellent. We enjoyed our stay here very much! Hope to stay here again on our next visit with family and friends. Will definitely consider this as our go to place when visiting Washington, Missouri.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Assistant General Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, February 5, 2014
Dear Coralee,

It is with great pleasure to hear you enjoyed your stay at our hotel. We stride to deliver great hospitality and I am glad that we met your goals. Thank you for taking the time to comment about our hotel and we look forward seeing you again on your next family trip to the area.
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Detroit, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 21, 2014

I was not expecting to find a hotel like this to stay at. Very NICE, CLEAN, and GREAT STAFF. Lobby was deccorative with a BEAUTIFUL chandelier. Rooms were modern and newly furnished. You definitely get your moneys worth. I loved the lounge area in the breakfast room, great place to go when you need a break outside your room. I will be staying at this hotel everytime I come back for business. Great Hotel!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Assistant General Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, February 5, 2014
Dear Laurel,

It is with great appreciation to hear your satisfaction with your stay at our facility! I am pleased to hear that our staff was great at assisting you during your stay. Thank you for the comments and we look forward seeing you on your next stay.
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Montville, United States
1 review
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 10, 2014

This hotel has been recently completely remodeled so it is like staying at a brand new hotel. I normally stay at Hilton Garden Inns on business trips but hotels are very limited in the Washington area. This hotel is every bit as nice as a Hilton Garden Inn at quite a bit less money. This is a great value and I will be using this hotel every time I visit my plants here in the future

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Assistant General Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, January 15, 2014
Jeff W,
Thank you for taking time to share with others about your recent stay at our property. We are so happy you found the remodel pleasing and valuable. It's rewarding to know we met your expectations and we look forward to accommodating you during your next stay.

Thank you for your loyalty to our brand.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 1, 2014

I stop in at this hotel when I am visiting the area, which is a couple times a year. The staff is always very friendly and my rooms are always immaculate. I saw an earlier review, well two actually, that mentioned rowdy hotelmates, and I guess they must have had the wrong weekend, because my stay has always lived up to the expectations I have set forth. I don't know a better way to thank the staff than to give word of mouth and this review for their cheerful attitudes when I am there.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Assistant General Manager at BEST WESTERN PLUS Washington Hotel, responded to this review, January 10, 2014
Dear Valued Guest,
We are very pleased that you find our hotel accommodating. Your positive comments and high ratings are appreciated. Thank you for being a loyal customer. We will be glad to welcome you back next time your in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Washington Hotel

Address: 2621 East 5th Street, Washington, MO 63090 (Formerly Sleep Inn & Suites)
Phone Number:
Location: United States > Missouri > Washington
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Washington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Washington Hotel 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The BEST WESTERN PLUS Washington Hotel is excited to invite you to experience our fresh new look after completing a 100% hotel renovation! We offer seventy three newly remodeled guest rooms that are specifically designed to accommodate all needs. Our Best Western Plus hotel is an ideal place to stay for travelers seeking charm, comfort and convenience in Washington or when visiting other nearby areas. ... more   less 
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