But for 1 major detail would have given this place a perfect (and I mean all 5's) score: management changed our reservation.
Made reservations for 2 rooms close to each other with specific bed requests (1st priority) and if available, but not necessary, connecting rooms (2nd priority).
Upon arrival place was sold out (as we knew it would be due to 2 weddings). We were given 2nd priority room request and told our room preference had been changed the day after it was made; the reason was conveniently not documented in their system; nor was it ever communicated to us by the hotel.
Bottom line is they gave our room away to someone else. I have many friends who work in the hotel business and told that these kinds of situations happen for typically 3 reasons: a who knows who "good ol boy" system in smaller communities; if other guests are paying more per night than you (we had a discounted rate) management has the discretion to switch up rooms for the higher paying customer; or management / owner error due to making incorrect assumptions based on reservation notes.
In any case for the amount of money being charged per night, I find this kind of treatment unacceptable, offensive and undeserving of a service score above poor.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Travelocity, Expedia, Priceline, Tingo, BookingOdigeoWL, Venere, Agoda and Otel so you can book your Comfort Inn Warrensburg Station reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn Warrensburg
- Warrensburg Comfort Inn