I had had friends stay at this hotel in the past and they were quite satisfied. I had been to events (including a political watch party) at this hotel in the past as well and the hotel seemed quite nice. But this was a very poor stay. There was some suspicious activity going on both nights (a guy in a white Cadillac was driving around the parking lot each night). Based on the number of conversations we heard from other guests while walking around the hotel about smoking pot and getting high, no telling why he was driving around and no telling what kinds of things were going on in some of the other rooms.
When we took our 2 year old daughter down to the indoor pool, it was full of young teenage girls (and a boy or two) diving into the pool (despite no diving signs) and squirting water cannons at each other... none of them had any regard for the fact that there was a 2 year old in the pool too (plus a lady had a 1 year old with her). We felt like we were in a scene from an episode of Degrassi Junior High. The parents were having a party on the lawn of the hotel outside of the pool area, and they were drinking and not watching their kids. No adult was actually in the pool area with them, I reported this to the Front Desk and nothing was done.
The high speed internet also didn't work for most of the stay, except intermittenly. Then, when I went to use the "Business Center" workstation by the Front Desk, I wasn't able to download and print the file (schedule for an event we intended Saturday) that I was trying to access from the event's website. When we complained about the Wi-Fi not working, they said that it had been down for several days but tech support wasn't going to be there until Monday to fix it. (We were there on Friday & Saturday)
Just too many issues encountered at a hotel where these types of issues shouldn't have occurred. The Wi-Fi not working was just annoying, the block on their "Business Center" computer was even more frustrating, the fact that nothing was done about the young teenage girls running rampant in the pool area was ridiculous, and finally the fact that there seemed to be suspicious activity going on in the rooms around us made what should have been a good stay not that great. Very surprising considering that this hotel has a solid reputation and is owned by a local company with a solid reputation, that's why this stay was so disappointing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I would like to personally thank this guests for their comments. We appreciate hearing from our guests. We take pride in the fact that many sporting teams book rooms at our property. In fact when you were visiting us we had several Youth Girls Scoccer teams visiting us, and playing in tournaments in the area. It is a joy seeing them enjoying our pool and hot tub. In fact we have just recently upgraded our pool to a salt water pool! We have had several excellent compliments regarding the new salt water pool. Our staff and myself enjoy children of all ages! We hope that in the future you will visit us and again we do appoligize that your stay was not what you had expected!!
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Charlotte Henson Property Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.