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“Great Hotel, Beds Too Soft” 4 of 5 stars
Review of DoubleTree Hotel Springfield

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DoubleTree Hotel Springfield
3.5 of 5 Hotel   |   2431 North Glenstone Ave., Springfield, MO 65803 (Formerly Hawthorn Park Hotel)   |  
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Ranked #9 of 50 Hotels in Springfield
Certificate of Excellence 2014
GreenLeadersSilver level
Dallas TX
Top Contributor
66 reviews 66 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
“Great Hotel, Beds Too Soft”
4 of 5 stars Reviewed August 1, 2013

This hotel is very nice and the room was a good size. Bathroom was also a good size. My only complaint about the room was the bed was far too soft -- time for a new mattress. The exercise room was great, with 3 treadmills, ellipticals, a bike, 2 benches, mats, an exercise ball, free weights, a cable machine, and medicine balls. Also had chilled towels and fruit available. I did not use the pool was it was the kind where you can start indoors and swim outdoors. Breakfast was great as usual for a Doubletree - eggs, sausage, bacon, hash browns, made-to-order omelets, plus breads/muffins, oatmeal, regular and greek yogurt, and a nice selection of cut fruit including berries. The HHonors clubs room was also very nice and comfortable; a selection of veggies, crackers, meats and cheeses was available, as well as red/white wine, beer, soft drinks and water. I would stay here again when in town next.

Green Features: Love the fact they had recycle bins not only in the room, but also the lobby
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review, August 22, 2013
Thank you for taking the time to evaluate our Hotel, I enjoyed all your detailed comments. I will share them with our Team and celebrate the little successes you noted. We are checking into the matress as noted, thanks for the heads-up.
Sincerely
Brian Inman
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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530 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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  • German first
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  • Swedish first
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English first
San Antonio, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 30, 2013

Always staying in Hilton properties, we had an extensive road trip, Texas, Oklahoma, Nebraska, South Dakota, Wyoming, Minnesota and Wisconsin . . . on the way home to Texas we always rest in the Springfield area . . . what a valuable property, just $99 a night and the best hotel during out whole trip. Totally comfortable, quite, clean and a bonus of having Houlihan's restaurant right on property was icing on the cake! Enjoy . . .

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review, August 12, 2013
Thank you for your comments from your recent stay, I will share with the Team. I enjoyed your comment that our Hotel was a great value, that comment says it all.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 29, 2013

We stayed at the Hotel on a Sunday night and couldn't have asked for more from our stay. We turned up late in the afternoon and found plenty of parking available. The reception staff were very helpful and checked us in very quickly and gave us a choice of what floor we wished to be on, as well as the usual warm cookie which is always welcomed! The rooms are across 10 floors and all of the door look on to the reception and seating area. The room was spacious and nicely decorated. We went for dinner and drinks in the onsite bar/restaurant and found it satisfactory. The gym was well stocked with a good range of equipment and i had it all to myself during my time in there.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review, July 30, 2013
Thank you for your great comments from your stay last Sunday night. I noticed you enjoyed all the amenities we offer to make your stay complete.
Sincerely
Brian Inman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2013

Good overall service. Greeted with respect and allowed for accommidations that at the last minute needed to be changed. This is what is a problem. This is all I have to say and you keep sending it back to me to write more. keep it up and I will tell you what I think. Now is this a minimum of 200 characters

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review, July 30, 2013
Thank you for your comments from your recent stay, it was great to see we were able the handle your changes as needed. I look forward to your future visits to the Springfield area.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Lafayette, Indiana, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 24, 2013

I was very impressed with this hotel. When we arrived the staff was friendly and prompt in checking us in. My preferences from my hilton honors card were met with the room selection. The lobby was tastefully decorated and welcoming. The fitness room was large with several different fitness options offered. I was especially impressed with the availability of fresh fruit and cool towels. The pool was very nice with a rain feature and outside access. The breakfast was a great value and the staff was extremely kind and helpful.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review, July 30, 2013
Thank you for your great comments from your recent stay, I will share them with our Team. I appreciate you noticing al the little things we do to make your stay enjoyable.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed July 22, 2013

Beds were very comfortable and sheets smelled so clean it was like being at home. The friendliness factor of the desk personnel could have been better, but the breakfast staff was FANTASTIC...friendly, helpful. Omelet bar - A+. However, found roach in the bathroom the first morning there and house keeping barged in on me even though I had the Do Not Disturb sign on the door.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review, July 23, 2013
Thank you for your comments from your recent stay, I received your earlier review through Hilton as well. I want to apologize for the Housekeeing issues noted, they have been addressed with the Team. I do look forward to your future visits to the Springfield area.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2013

The minute you enter the Double Tree in Springfield Mo you get a warm and friendly greeting from everyone. The warm chocolate chip cookies are a real treat. The Hotel is very clean,the beds very comfortable, the bath accessories very nice. The cooked to order breakfast is great. Stay for Business in Springfield a few times a year. Everything always great.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review, July 23, 2013
Thank you for your great comments from your recent stay, we will review your comments with our Team. You comments noting your enjoyment of our Signature DoubleTree cookie is great. We look to your future visits to the Springfield area.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Hotel Springfield

Address: 2431 North Glenstone Ave., Springfield, MO 65803 (Formerly Hawthorn Park Hotel)
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Springfield
#5 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#12 Family Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Hotel Springfield 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
Spacious, well-appointed guest rooms surrounding a lush, 10-story atrium feature incredibly restful and luxurious Sweet Dreams beds, flat panel televisions, generous work surfaces, and complimentary high-speed internet access. Dine in-room, or enjoy freshly prepared American cuisine at our stylishly casual Houlihan's restaurant, serving lunch and dinner daily. In the Atrium, start your day right with a Doubletree Breakfast, and end it by unwinding with friends or colleagues over cocktails at the Lounge. Visit our 24-hour Pantry for your favorite late-night snack. Relax by our sparkling indoor-outdoor heated pool and indoor whirlpool. ... more   less 
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Also Known As:
Springfield Doubletree

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