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“Springfield stay” 5 of 5 stars
Review of University Plaza Hotel and Convention Center

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University Plaza Hotel and Convention Center
3.5 of 5 Hotel   |   333 John Q. Hammons Pkwy., Springfield, MO 65806   |  
Hotel amenities
Ranked #16 of 50 Hotels in Springfield
GreenLeadersBronze level
Kansas City, Missouri
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Springfield stay”
5 of 5 stars Reviewed March 14, 2013

We were pleasantly suprised by the ammities that you get for a very reasonable price. Plus the location is centerally located in the city. The service was tip top and the breakfast bar, that is complementary, is very good.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this review, March 15, 2013
What a pleasure it was having you stay with us at the University Plaza Hotel and Convention Center. Located in the heart of downtown Springfield, we are just steps from popular destinations including MSU and Hammons Field.

We look forward to welcoming your return the next time you are visiting Springfield.
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472 reviews from our community

Traveler rating
    275
    95
    54
    19
    29
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111
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158
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • German first
  • Any
English first
Fort Lauderdale, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 12, 2013

This is without a doubt, the best hotel in Springfield, MO. I've been fortunate enough to attend two conferences at this hotel, and enjoyed my stay on both occasions. Great nights sleep and a cozy room to return to after being on your feet for most of the day. Plenty of room to sprawl out and watch TV comfortably. I would recommend that if your in Springfield, there is no other option.

Room Tip: Stay on the higher floors to avoid hearing the Breakfast area noise in the morning.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this review, March 13, 2013
I can’t begin to tell you how happy it made me to read about your experiences at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose University Plaza Hotel and Convention Center while you were in Springfield, and we’re extremely grateful that you took the time out of your busy schedule to share this wonderful feedback. I really appreciate it and know the team will as well when I share it with them.

We look forward to welcoming you back again the next time you are in town for a convention or for pleasure. If I can do anything for you during your next visit to our hotel, please do not hesitate to call me.
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Farmington, Missouri
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 12, 2013

I stayed at University Plaza during our current Key Club Convention. The hotel was clean and the staff was courteous. The breakfast was cooked well and tasted good. The room was clean when I entered and cleaned well by the staff during my stay.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this review, March 13, 2013
Thank you for the wonderful comments and rating! Sounds like everything you experienced from the room to the breakfast was all around fabulous - and we could not be happier for you to share that.

We can’t wait till our next opportunity to serve you and your family when your travels next bring you to Springfield.
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elizabeth, colorado
Top Contributor
119 reviews 119 reviews
31 hotel reviews
Reviews in 71 cities Reviews in 71 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed March 11, 2013

Yes...as my title states....university plaza hotel has an a+ rating for service. The front desk was very friendly and the staff was unbelievably social and accommodating. The reason why I gave this hotel a 4 star rating is there decor in the rooms. It was really tired and needed an update. However the service and food was outstanding. I can't imagine better service in a 5 star hotel. One small negative which was quickly rectified. We were two people that stayed for 3 nights. They never gave us a new bottle of shampoo and conditioner during our 3 night stay. 2 nights might be fine but 3 nights are really stretching it for 2 people.

Room Tip: Keep away from the elevator and stairs. Also, if high school group booked...get away from them.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this review, March 12, 2013
We appreciate you taking the time to tell us about your stay, and the service that our staff provided. Your comments will be expressed to them. I will also look into the concerns you have in regards to the lack of items replenished in your room.

I am fully aware that you have many choices in hotels and are happy that you continue to allow us to the opportunity of serving you!
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Fayetteville, Arkansas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 7, 2013

Stayed overnight on business. Spacious room. Bed was super comfy. Service was great. Incredible breakfast! Business center was great. I did not utilize the pool or spa. Great location if your visiting Missouri state University or the downtown area.I will be staying at this hotel next trip to Springfield for sure!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this review, March 8, 2013
We are glad that you enjoyed your time at the University Plaza Hotel and Convention Center in the heart of downtown Springfield, MO. We are in a perfect location whether your trip brings you to Springfield for business or pleasure.

Again we are glad you enjoyed yourself and we look forward to seeing you soon. Thanks for taking the time post your experience on Trip Advisor.
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Lapel
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 6, 2013

We met my sister and neices for a weekend to watch my neices gymnastic meet. The hotel was very clean and close to everything we needed. The kids enjoyed the pool! Each morning we had a very nice hot breakfast and had not expected that at all.

Room Tip: We were on the fourth floor, close to the elevators and had not problems at all. My sister was in a...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this review, March 7, 2013
Receiving feedback from our guest enables us to improve while being able to accommodate all of our guests a little better upon each visit. Thank you for taking the time to write a review in regards to your stay at the University Plaza Hotel and Convention Center. We look forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 6, 2013

The hotel is beautiful inside and out. The room we stayed at was clean, comfortable, and up to date. The kids loved the indoor pool and we all loved the fantastic breakfast in the morning. We have a child with a dairy allergy and the chef went out of his way to make sure she had safe food to eat.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this review, March 6, 2013
Exceptional guest service is the ultimate goal and top priority of all of us here at the University Plaza Hotel and Convention Center. Thank you so very much for acknowledging the efforts of our staff!

We’re glad you had a great stay during your recent trip and hope that whether it’s for business or pleasure; you will allow us to welcome you back the next time you are in Springfield.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about University Plaza Hotel and Convention Center

Address: 333 John Q. Hammons Pkwy., Springfield, MO 65806
Location: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Springfield
#6 Green Hotel in Springfield
#14 Business Hotel in Springfield
#19 Family Hotel in Springfield
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 272
Official Description (provided by the hotel):
UNIVERSITY PLAZA HOTEL & CONVENTION CENTERDowntown Lodging at the Top of Its ClassExperience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center• Complimentary hot breakfast buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield just 30 minutes from Branson, MO• Close to area businesses and recreational attractions• Extensive amenities including the full-service Grove Spa, indoor and outdoor pools, and business center ... more   less 
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Also Known As:
University Plaza Hotel Springfield

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