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“Wonderful place to stay” 5 of 5 stars
Review of Candlewood Suites Springfield

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Candlewood Suites Springfield
2.0 of 5 Hotel   |   1920 E. Kerr Street, Springfield, MO 65803   |  
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Ranked #6 of 49 hotels in Springfield
GreenLeadersSilver level
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Wonderful place to stay”
5 of 5 stars Reviewed August 28, 2013

We spent 2 nights here at the Candlewood Suites. I had never heard of this chain before our stay. Rooms have a small kitchen with microwave popcorn. There is a "pantry" store in the lobby where you can pick up snacks and food items. The workout area was small but well equipped. As we were traveling by motorcycle and needed to do laundry every few days I was impressed that they have several new washers and dryers that are FREE for use. The only thing that could improve this hotel would be a pool/spa. I understand being an extended stay hotel that it is not normal for them to have a pool/spa.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen B, General Manager at Candlewood Suites Springfield, responded to this review, September 5, 2013
Dear Louwagie, Thank you so much for staying with us at Candlewood I44. I am glad your first experience with the Candlewood brand was with us . Im also glad we made your stay wonderful.Next time you are traveling by motorcycle and in Springfield Missouri and need a place to rest stop . See you your next trip.



Always at your service,

Allen Bangs
General Manager
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104 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Wheaton
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 5, 2013

I have stayed at the Candlewood many times. It has not changed since my first visit. I have gotten to know most of the people that work there. The staff is excellent. They are friendly and they take good care of you. I am in the military and got a great discount. I have also worked with Teresa a lot for my soldiers and she goes out of her way to make sure that we are taken care of. If she sees you, she asks how you are and she actually cares. My last visit there, I showed up at 8am to make a reservation for that night. At the time I didn't realize that I didn't have to be to work until 5pm so I had all day to waste. Allen a general manager, told me that I could check in as soon as I wanted to because my room was already ready. He didn't make me wait until check-in time. I am thankful for that because I wouldn't have had anywhere else to go. He also offered me a complimentary drink. I love the staff at this hotel. They are amazing. The rooms are nice. I wouldn't stay anywhere else.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen B, General Manager at Candlewood Suites Springfield, responded to this review, August 6, 2013
Dear SamanathaP, Thanks you for your kind remarks about our staff. It is our Honor to do what we can for the men and women that fight for our freedom. The staff here looks forward to your next visit.



At your service,


Allen
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Georgiana, Alabama
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 30, 2013

This was the worst hotel I have ever stayed at. The staff was extremely rude to me. They refused to give me new towels and my sheets were dirty. The housekeepers knocked on my door at 8:00 a.m. while I was asleep and said I either got service then or never. So, If I were you I would never stay there. The rates for rooms are too expensive for such horrible hospitality.

Room Tip: Rooms on the fourth floor are extremely smoky
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  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen B, General Manager at Candlewood Suites Springfield, responded to this review, August 5, 2013
Dear Ms Kathylittle,


Im so sorry for your experience. As you can see from our reviews that the experience you had is not normal for our Guest. Im going to follow up on this and see where we dropped the ball and what we need to do to keep this from every happening again.


At your service,

Allen
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Springfield, Missouri
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 26, 2013

I deal with Candlewood Suites on a monthly basis. Mrs. Teresa Shuler is top notch and aims to please, there really is no competetion in my eyes. Her great customer service brings me and my soldiers back every month! The hotel staff is always pleasant and always meets the customers request. The rooms are very clean and spacious. I would recommend this establishment to the Pope himself! Great location right off of I-44 and great access to all of Springfields finest tourist attractions.

Room Tip: King Rooms are the best when it comes to feeling at home
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen B, General Manager at Candlewood Suites Springfield, responded to this review, August 5, 2013
Dear Freedom Fighter 88,


You said it very well Ms. Teresa Shuler is Top notch. Her skills at customer service amaze me. We are pleased to see out men and women in the service come thru our doors. We consider it an Honor to give back. And like you said we will see you next month.


At your service ,


Allen
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Southampton, United Kingdom
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 25, 2013

Stayed here for two nights as part of a 3 week road trip from Vegas to Orlando.
Room and bathroom good size, both clean and tidy, although the bathroom lacks storage area for toiletries, etc. Having only a small counter top and no additional shelving.
Good size flat screen TV with a reasonable channel selection and the Wi-Fi was good.
On the down side. Beds were a bit small and a little too soft. The air con unit was way too noisy with no way of turning the fan speed down from high! Unfortunately we also suffered from the person in the room above literally thumping across the floor for what seemed hours at a time at night then in the morning.
Apart from the above, a reasonable two nights stay.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen B, General Manager at Candlewood Suites Springfield, responded to this review, August 5, 2013
Dear Ozark Hotel Daredevil,

Thanks for making us part of your stop on your trip to Orlando. Im very sorry to hear about the noise from the a/c unit and the thumping person above you. We try and and keep the nights quite so our guest can relax and enjoy a good nights rest. On your next trip we will find you a quite cool room I promise.Thanks for staying with us.


At your service,


Allen
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Missouri
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 22, 2013

I booked a room at Candlewood on E. Kerr St. for July 19 arrivaling from the airport 12 midnight or later. Well, we were so tired we drove to the other location at 2800 N Glenstone Ave. and checked in. The man at the counter didn't have a booked room under our name and he suggested we call the Southern location. So we checked in because we were to tired to drive to the other location. I called E. Kerr St. and talked to a VERY NICE and understanding women, she was going to call her Manager and clear it with her so we wouldn't get charged for a room at that location too. She called me back at Glenstone and had taken care of everything in a very professional way. I am SO thankful for them to understand and not charge for a additional room since we made a big OPPS!!! So much for flying into Springfield so late at night!! If we do go and stay in Springfield again we will try the KERR STREET one!! GREAT PEOPLE!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen B, General Manager at Candlewood Suites Springfield, responded to this review, August 5, 2013
Dear SgtDonna,

Life is full of "Opps" Im very glad we could help out. Thanks for all You do for Our country.
Our team looks forwrd to your next late night flight into Springfield.


At your service,

Allen
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Saint Louis, Missouri
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 16, 2013

My team and I were guests at the Candlewood in June, and our experience was truly top shelf. The rooms were very clean and functional........and the availability of the meeting room made the stay very efficent for the business meetings that were part of our agenda.

We have nothing but great things to say about this facility............and, based on that, we have another meeting/stay planned for later this week.

Kudos to the Candlewood Suites Team for Great Customer Service!!

Best Regards...........Tim Goeke (RockTenn Company)

Room Tip: Great access to restaurants in the I-44 corridor.......including many that are walking distance. Ve...
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen B, General Manager at Candlewood Suites Springfield, responded to this review, August 5, 2013
Mr Goeke,

Thank you for all you kind words. We here at Candlewood work hard to make sure each of our guest has the best experience possible. We look forward to your next visit.



At your service,

Allen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Springfield

Address: 1920 E. Kerr Street, Springfield, MO 65803
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Springfield
#5 Romantic Hotel in Springfield
#7 Business Hotel in Springfield
#23 Family Hotel in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Springfield 2*
Official Description (provided by the hotel):
Come Stay at the Best of Springfield, Missouri Hotels Rated as offering 'excellent' service and designed with long-term travelers in mind, the Award Winning Candlewood Suites extended stay hotel in Springfield is the ideal place to stay. We're convenient to Springfield-Branson National Airport (SGF) and downtown Springfield, Missouri. Our hotel's guests enjoy a variety of attractions, from the indoor marvels of the Bass Pro Shop and Wonders of Wildlife Museum and Aquarium to the outdoor magnificence of the Fantastic Caverns nine miles from the hotel. In Springfield, you can shop at Battlefield Mall or see a captivating show at the Hammons Center for Performing Arts, all only a short drive from our extended stay hotel. Springfield is also home to businesses such as Students and Free Enterprise, Springfield Underground, John Deere, Evangel University, Drury University and Missouri State University - Springfield. Lodging here lets you enjoy the ultimate extended stay suites for business travelers, as well as a 768-sq. ft. meeting room and a 24-hour Business Center. Planning an extended stay in Springfield? Our suites have all the amenities you want, like fully equipped kitchens, free high-speed Internet access, large work spaces, recliners and triple-sheeted bedding. With a meal from the Candlewood Cupboard and a free DVD from the lending library, you can expect a comfortable stay at our extended stay hotel in Springfield. ... more   less 
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Also Known As:
Candlewood Suites Springfield Hotel Springfield
Candlewood Springfield
Springfield Candlewood Suites

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