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“clean rooms - friendly staff” 5 of 5 stars
Review of Holiday Inn Express & Suites - Medical District

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Holiday Inn Express & Suites - Medical District
2.5 of 5 Hotel   |   310 E Monastery, Springfield, MO 65810   |  
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Ranked #8 of 50 Hotels in Springfield
Salem, Missouri
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
“clean rooms - friendly staff”
5 of 5 stars Reviewed 2 weeks ago

We've stayed here several times and will continue to come back. The staff have been friendly and helpful. Even when there was a traveling ball team there once, the staff handled the unattended children situation very well and caused as little disruption to the rest of us staying there as possible. Our beds are always nice and the facilities all are clean.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
    75
    27
    1
    1
    2
See reviews for
40
21
5
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Salina, Kansas
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

So very glad that we selected this motel to stay at while traveling through the Springfield area. It is obviously a newer facility. Right away upon entering, it is very apparent that it is very clean, modern, and welcoming. Check in was very efficient and friendly. The rooms are spacious with a separate seating area with sofa bed. Bathroom is large. The beds are very, very comfortable. Breakfast included many choices, all delicious. Just a beautiful, comfortable, and relaxing facility to stay at.

Stayed November 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review, 3 weeks ago
With all of the selections of various hotels in the Springfield, MO area I can't tell you how pleased we are that you chose our hotel for your travel needs! We alwys strive to care for all of our guests in the best way possible. Thank you so much for your wonderful comments and we hope you come again soon! Happy Holidays to you and yours!
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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 3, 2014

Rooms are outdated. Might as well not have wifi at all because it never works. Call the front desk and the girls are no help what so ever and don't act like they care. Even the manager (Tamara I believe) seems rather fake and rude and just gives excuses. Breakfast wasn't fresh. Seems like it was all leftovers. Sausage was dried out and eggs were dry and burnt. Don't recommend staying here. Go to the Hilton Garden Inn down the street for the same price and get much more for your money.

  • Stayed October 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review, November 6, 2014
I am truly sorry you did not contact me directly as I am shocked at the horrific remarks regarding your stay. I would love to have the opportunity to discuss all and any of your issues directly. Please give the hotel a call at your earliest convenience so I can assist you with these issues immediately.
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Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 1, 2014

We stay around 90 nights per year in a hotel and most of those are at a Spg property so maybe our expectations are a little high for ihg and holiday inns. This hotel is very outdated and the indoor pool is closed for an extended period of time which upset my 9yr old but he should expect it since this is the 3rd in a row with pool problems in the last month. The rooms were large and we were put in one with a king size bed and a pullout. The layout is just an open floor plan and no divider at all in between the bed and pullout. The mattresses are old and you can feel the springs while you try to sleep. For what you get you might as well stay across the street for $20.88 a night. The front desk was very friendly and that is why I rated the hotel two stars instead of one.

Stayed November 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review, November 3, 2014
We believe this review was posted in error to our hotel. Our pool is not down and has not been and we do have a partial wall divider between the bed and the sleeper sofa. Sorry! :(
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Tulsa, Oklahoma
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2014

My wife and I recently spend the evening in Springfield and chose this hotel because it was close to our destination. We had a great time in this facility and noticed it was one of the better Holiday Inn Expresses we've ever stayed in.
The staff was young and professionally dressed--even the ones who made up the rooms were all dressed in uniforms and were very friendly. I would stay at this facility again.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review, November 3, 2014
Thank you Thank you Thank you!!!! For your awesome great remarks about our staff but mainly for chosing our hotel for your travel needs! We know you have many hotels to select from and are very pleased you chose ours! Please come again soon!
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West Plains, Missouri
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2014

I was very impressed with this hotel. my room was very spacious with a couch and chair and coffee table. the bed was very comfortable and i just loved the pillows. even the bathtub was bigger and deeper than any i've seen in a hotel. very clean and comfortable. the breakfast was nice, nothing over the top, but decent. nice neighborhood, i felt safe here, even outside at night. i was not bothered with noise outside my room at all, very quiet.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review, November 3, 2014
Thank you for your great compliments! Our staff always strive to make everyone comfortable and to feel welcomed! We are so glad you chose our hotel for your travel needs in Springfield, MO and we certainly do extend an welcomed invitation to you to return to our hotel whenever you travel this way again!!
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St.Louis
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 19, 2014

I stayed there one night and loved the room. It was a suite style and very updated and modern. Everything was new and it was great for the money. Hot breakfast in the morning was very good too. Front desk people were very friendly.

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review, November 3, 2014
We are so very pleased that you enjoyed your stay with us and hope to see you again very soon! We want to always be your #1 choice whenever you are in the Springfield, MO area!!! Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites - Medical District

Address: 310 E Monastery, Springfield, MO 65810
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Springfield
#9 Romantic Hotel in Springfield
#9 Business Hotel in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites - Medical District 2.5*
Number of rooms: 87
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Also Known As:
Holiday Inn Express & Suites - Medical District Hotel Springfield
Holiday Inn Express And Suites - Medical District
Comfort Suites Springfield
Springfield Comfort Suites

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