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“great stay” 4 of 5 stars
Review of Holiday Inn Express and Suites Springfield

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Holiday Inn Express and Suites Springfield
2.5 of 5 Hotel   |   1117 East Saint Louis St., Springfield, MO 65806   |  
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Ranked #15 of 49 hotels in Springfield
bartlesville
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
“great stay”
4 of 5 stars Reviewed May 21, 2013

this was a good hotel to stay in for the weekend the only flaw we found was 1 of the 2 elevators was out of order and made for extended wait time due to the full house had some customer service issues but those were handled amazingly well. The hotel was clean and up to date and was in a really good location with hammonds field being right next door and a walgreens on the corner in case you forgot something

Room Tip: rooms are quieter on the north side
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Front Office Manager at Holiday Inn Express and Suites Springfield, responded to this review, May 23, 2013
Thank you so much for your feedback. We really appreciate and value it.

We are glad you enjoyed your stay with us. We do apologize about the elevator. It has been repaired.

We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 people have reviewed this hotel

Traveler rating
    88
    34
    23
    5
    1
See reviews for
42
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49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
St. Louis
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed May 17, 2013

I've stayed at this hotel for years and love its design and style. It has some DNA of Frank Lloyd Wright in its lobby. I enjoy the walking distance to downtown and all the restaurants and shops. I prefer first floor rooms and always request a poolside room. My only wish is that they'd replace the pillow cases. They're getting tired.

Room Tip: I don't like messing with elevators so I always request a room on the first floor, poolside. The...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Front Office Manager at Holiday Inn Express and Suites Springfield, responded to this review, May 20, 2013
Dear Fango:

Thank you so much for all your kind words! We appreciate your feedback. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, MO
2 reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 16, 2013

This hotel is where I stay every time I am in Springfield (at least once a month). Kelsey at the front desk is great. I am always thanked for being a priority club member but Kelsey is the only person that has given me a drink card at check in. Thanks Kelsey. The breakfast is okay with 2 exceptions. The Juice machine doesn't make the drinks cold and I have never seen the pancake machine working.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Front Office Manager at Holiday Inn Express and Suites Springfield, responded to this review, May 20, 2013
Dear ChuckT:

Thank you for staying with us everytime you come to Springfield! I am so glad Kelsey gave you excellent customer service. We look forward to seeing you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Missouri
1 review
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 13, 2013

Second time I have stayed at this hotel. Staff is curitious and kelsey at the front desk was great. Rooms are clean and nice. On my second stay I needed to use the ethernet connection & it was not working. When I contacted the front desk they offered another room which I tried and they gave me a contact for tech support. The ethernet was of course also not working in my new room and when I tried the tech support # of course they were of site and of no help. Also in my first room the shades over the window was broken and would not stay closed.. My first stay at this hotel was fine and I may stay again but I can say my second stay was alittle frustrating.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Front Office Manager at Holiday Inn Express and Suites Springfield, responded to this review, May 15, 2013
Dear RandyB:

Thank you for your feedback regarding your recent stay at our hotel! I am so glad to hear Kelsey provided you with great customer service.

I do apologize that our ethernet connection was done. I am sure that was frustrating. I do hope to see you again soon! Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
1 review
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 13, 2013

This hotel is in a good location near downtown Springfield. It is close to attractions such as the Cardinals AA baseball team and Missouri State University. There are several good restaurants and bars nearby. The hotel itself is fairly average. Customer service was very good and the rooms were adequate. My only complaint is that the fitness center was up to par with the rest of the hotel. It was small and there were not any free weights. The equipment that was in the fitness center included two ellipticals, a bike, and a treadmill (all fairly old and not in good shape).

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Front Office Manager at Holiday Inn Express and Suites Springfield, responded to this review, May 15, 2013
Dear KyleK:

Thank you for taking the time to comment about your recent stay with us. We appreciate all of your feedback.

Glad to hear our hotel location is convenient for you and that you were provided with good customer service.

We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meridian, Mississippi
1 review
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 13, 2013

My stay at this hotel was nothing less than excellent. The front desk lady, Kelcey, was very friendly and helpful. The room was very clean and well organized. This will definitely be my home away from home when I am in Springfield.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Front Office Manager at Holiday Inn Express and Suites Springfield, responded to this review, May 15, 2013
Dear DanielD:

I am so happy to hear that you had an excellent stay at our hotel! We appreciate all your kind words. I am glad Kelsey provided you with great service.

We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodridge, Illinois
1 review
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 13, 2013

This Holiday Inn Express is very convenient when I am in town for business as it is very close to my clients. It is clean and the food at breakfast is very good.
I had a very long day and was checked in at the front desk by Kelsey. She was smiling and very pleasant when checking me in which is nice after a long day of travel.

Room Tip: Very clean with good service
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Front Office Manager at Holiday Inn Express and Suites Springfield, responded to this review, May 15, 2013
Dear ChuckH:

We appreciate you staying with us recently. Glad to hear Kelsey gave you good service and your room was clean. We hope to see you again real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express and Suites Springfield

Address: 1117 East Saint Louis St., Springfield, MO 65806
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Springfield
#16 Family Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express and Suites Springfield 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Springfield, MO. Located in the heart of downtown Springfield, MO on Historic Route 66 with Jordan Valley Park and across from Hammons Baseball Field; home of the Springfield Cardinals. You will be amazed at our convenient locations which is within walking distance to Missouri State University, Shrine Mosque, Drury University, and the U.S. Federal Court House. Located on a few minutes from Bass Pro Outdoor World and Wonders of Wildlife Zooquarium, Kraft/Altria, 3M, Turblex/Siemens, Ozark Technical Community College, O'Reilly Auto Parts, General Council of the Assemblies of God World Headquarters, Mercy Hospital, Cox Hospital and Battlefield Mall. The oversize rooms and suites are tastefully decorated in Mission Style furnishings featuring flat screen TVs, well-lit ergonomic work area, complimentary wireless high speed internet and the SIMPLY SMART Bath experience. Feel at home in the Great Room where you can enjoy our complimentary breakfast or unwind with friends after a long day overlooking the courtyard and pool or checking emails on our complimentary WiFi. Relax and enjoy with our indoor and outdoor hot tub, outdoor pool, fitness center and guest laundry facilities. Most importantly, this hotel features the best staff in Springfield, just waiting to meet you and help create a memorable experience ..Perhaps, you would agree that when in Springfield, the Express is the only SMART place to stay! ... more   less 
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Also Known As:
Holiday Inn Express Springfield Hotel Springfield
Holiday Inn Springfield
Holiday Inn Express Springfield Mo
Springfield Holiday Inn

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