We Pricelined a room here enjoyed our stay. The room was clean, the staff was helpful, and the pool was small (and a little cold) but was fine for out 4&6 year olds. Springfield is pretty easy to get around so the location is not an issue.

My family stayed here one night only. When we checked in our room's door was already unlocked. We found out that unless you pulled the door up when you were closing it, it would not lock. Since we were only going to be here one night we figured we'd let that pass. The next morning, my daughters and I went down to get breakfast. It wasn't much to speak about but not the worst we've seen either. We ended up with 4 bowls of cereal, 4 bagels/toast and 4 glasses of OJ. We piled it up and proceeded to take it back to our hotel room where my husband was still asleep. The mgr on duty stopped us and told us that we could NOT take anything out of the breakroom. We had to eat it there! So we put it all down on a table and left. There were no signs posted to say this, just this woman's word. I wanted to write a complaint to the hotel owner, but the same mgr did not understand enough English to give me the details I needed, name and phone number or address. So I called the customer support for Ramada Worldwide. They assigned a case number and said they would follow up. I received a letter from them, later, stating that the owner would get in contact with me within 7 working days. Well, it's over a month later and no reply. I called Ramada again and was told that the owner had called in and told them that I was trying to take food for 6 people to my room and was told I could take food for 2 only. This was an OUTRIGHT lie! The same owner claims they sent me an apology and a coupon for 20% off my next stay. I never received that letter or coupon and I will NEVER stay here again!

We want to warn anyone who might book this hotel in advance--should extenuating circumstances arrive to prevent you making your reservation, you will NOT get your $ refunded. We booked in advance using Priceline, and when we had car trouble w/2 small children and couldn't make the reservation (even though we called a few hours in advance to let them know and later faxed our repair bill), the owner flatly refused to refund our $. Using Priceline complicated matters b/c it took us hours just to find out who was responsible for refunding it. So don't book unless you're willing to lose your $ OR if you're very sure you will make the reservation. The owner DOES NOT deviate from his cancellation policy.

Requested a King, and received two doubles.

Beds were very uncomfortable.

Pool stinks...

lame.

do not recommend.