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“perfectly located for my needs” 4 of 5 stars
Review of Ramada Plaza Springfield Hotel and Oasis Convention Center

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Ramada Plaza Springfield Hotel and Oasis Convention Center
3.0 of 5 Hotel   |   2546 North Glenstone, Springfield, MO 65803   |  
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Ranked #16 of 50 Hotels in Springfield
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898 reviews from our community

Traveler rating
    468
    267
    88
    46
    29
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 9, 2014

We stayed at this hotel as part of a wedding party after Christmas. My family of 4 had travelled by car for 12 hours before checking in. We checked in to our room, unloaded completely and settled in so that we could all take showers. We had a wedding iternary and had to be at services a few hours after checking in. WE HAD NO WATER AT ALL IN OUR ROOM FOR 3 HOURS. WE WERE NOT TOLD THERE WERE WATER PROBLEMS. IT WAS 20 DEGREES THAT DAY. WE HAD A CHILD WITH US. AFTER NUMEROUS CALLS WITH THE FRONT DESK AND VOICING MY CONCERNS NUMEROUS TIMES WE WERE MOVED TO ANOTHER ROOM AFTER 3 HOURS HAD PAST. On the day we were to check out, we had NO HOT WATER, the temperature on a 12/30 WAS NOT ABOVE 20 DEGREES!! We were ready to check out and never return! Not once was any compensation of kind ever offered. What Customer Service is this! I had other family matters that had worse problems at this hotel on the same days.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mishandy, General Manager at Ramada Plaza Springfield Hotel and Oasis Convention Center, responded to this review, January 10, 2014
Dear SherAnn63,

I was distressed to read the review you posted about your recent stay with us! I apologize for the inconveniences you encountered and for our lack of handling them in a way that was satisfactory to you. This is not a typical guest experience and certainly not one we ever want to have happen!

I appreciate the opportunity to respond both here and via an inbox message to you. If you are in the Springfield area again, I hope that you will give us another opportunity to win you over as a satisfied guest. I invite you to give me a call directly at 417-522-7710 and I would be pleased to handle the details of your reservation.

Best regards,
Missy Handyside
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Springfield Hotel and Oasis Convention Center

Address: 2546 North Glenstone, Springfield, MO 65803
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Springfield
#15 Family Hotel in Springfield
#16 Romantic Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Springfield Hotel and Oasis Convention Center 3*
Number of rooms: 173
Official Description (provided by the hotel):
The Ramada Plaza Hotel & Oasis Convention Center is conveniently located at I-44 and N. Glenstone in Springfield, MO. With 173 beautifully decorated guestrooms, guests can enjoy double or king rooms, poolside rooms, private courtyard rooms or one of our lavish executive suites. Our guestrooms feature in-room refrigerator, free high speed internet, 37" LCD Flat Panel TV, Coffee Maker and much more. The Ramada Plaza Hotel offers an indoor saltwater pool and hot tub nestled in a gorgeous tropical inspired atrium. Other amenities include an outdoor heated pool, business center, fitness center, complimentary airport shuttle service and a complimentary hot breakfast buffet. The Ramada Plaza is also home to one of Springfield's favorite restaurants, Fire & Ice, featuring the area's only ice bar and a delicious menu with a variety of dry aged steaks and seafood specialties. For groups and events, our beautiful state of the art convention center offers over 30,000 square feet of versatile meeting space and a creative culinary team. We look forward to having you as our guest soon. ... more   less 
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Also Known As:
Ramada Oasis Hotel And Convention Center
Ramada Oasis Hotel Springfield

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