I reserved this room after having a conversation with a staff member for my brother's stay. I paid for the room via debit card at the time of reservation. The lady I spoke with said he would need the security code from the card. I wrote it down for him. When he checked in, the front desk said he needed the card and photo ID. My brother is a very nervous person, and becomes very stressed easily. That's why I handled it by phone. He didn't have my card or ID ad was afraid he wasn't going to get a room. He called me in a panic. I spoke to a staff member, scanned my card and ID and emailed it to the hotel. Your staff demonstrated miscommunication to the highest degree.
I was very dissatisfied with the management of this issue. Then they gave him a key to a room. When he went to open the door, the key did not work. He went back to the front desk, and the lady accused him of not doing it right and was quite nasty to him. The lady who I originally spoke with must have come on duty then and she proved to be quite helpful in securing him with a working key.
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- Also Known As:
- Microtel Inn Springfield Hotel Springfield
- Microtel Springfield
- Springfield Microtel