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“Hotel and staff were nice. The room was clean but run down...” 3 of 5 stars
Review of Microtel Inn by Wyndham Springfield

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Microtel Inn by Wyndham Springfield
2.0 of 5 Hotel   |   3125 North Kentwood Avenue, Springfield, MO 65803   |  
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Ranked #33 of 51 Hotels in Springfield
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294 reviews from our community

Traveler rating
    68
    112
    70
    21
    23
See reviews for
105
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60
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
MISSOURI
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 5, 2013 via mobile

We've stayed her before. Staff always pleasant and friendly. Affordable, clean rooms. Not close to the city center but you could easily get there in 10-20 minutes. Many restaurants nearby. Only problem we've encountered: our room is supposed to be non-smoking but there was a very strong cigarette smell in our room. I don't believe they have very good ventilation because our room smelled like a freaking ashtray. My husband requested to be moved to another room. We did but we could still smell the smoke. Thank goodness we were only there 2 nights. Even our clothes smelled of cigarette smoke when we left the motel. Probably wont stay here again until they fix this problem because I'm allergic to cigarette smoke.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mchell4372, Manager at Microtel Inn by Wyndham Springfield, responded to this review, April 9, 2013
Thank You


Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 417-833-1500.


Sincerely,
Carla Patel
Manager
Microtel Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield
1 review
4 of 5 stars Reviewed March 26, 2013

We stayed 4 nights and had a pleasant time. The manager actually called me when we requested an extra night. Good follow-through. We received a scam call one night and thought the hotel might inform other guests since the scammer claimed to be calling from the front desk, but they didn't seem concerned.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mchell4372, Manager at Microtel Inn by Wyndham Springfield, responded to this review, March 31, 2013
Thank You


Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 417-833-1500.


Sincerely,
Carla Patel
Manager
Microtel Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois City, Illinois
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 23, 2013

The room was clean and the staff was friendly. I arrived at the hotel late and left early so I did not drive around to see what was near the hotel. I had no issues with the room or service and would stay there again.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mchell4372, Manager at Microtel Inn by Wyndham Springfield, responded to this review, March 31, 2013
Thank You


Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 417-833-1500.


Sincerely,
Carla Patel
Manager
Microtel Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vassar
1 review
2 of 5 stars Reviewed March 21, 2013

The room was outdated and dirty. The bedding and linens were cheap and thin. We had our baby with us and he spit up on the carpet. When I cleaned the spot with the thin white washcloth from the bathroom, it came back up black because the carpet was so dirty. The bathroom sink had no hot water. I had the use the bathtub faucet to obtain warm water for use in the sink. The walls were so thin that we could hear the guests next door all night. We will never stay here again. The room cost way too much for what we got. We didn't even go try the breakfast, figuring that the quality of the food would match the room. Spend $20 or $30 more dollars for a clean and comfortable room!

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mchell4372, Manager at Microtel Inn by Wyndham Springfield, responded to this review, March 23, 2013
Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 417-833-1500.


Sincerely,
Carla Patel
Manager
Microtel Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn by Wyndham Springfield

Address: 3125 North Kentwood Avenue, Springfield, MO 65803
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #33 of 51 Hotels in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn by Wyndham Springfield 2*
Number of rooms: 54
Reservation Options:
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Also Known As:
Microtel Inn Springfield Hotel Springfield
Microtel Springfield
Springfield Microtel

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