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“Excellent Service” 5 of 5 stars
Review of Hilton Garden Inn Springfield

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Hilton Garden Inn Springfield
3.0 of 5 Hotel   |   4155 S. Nature Center Way, Springfield, MO 65804   |  
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Ranked #5 of 50 Hotels in Springfield
Certificate of Excellence 2014
GreenLeadersPlatinum level
Campbell, United States
1 review
“Excellent Service”
5 of 5 stars Reviewed April 9, 2014

I would definitely recommend this hotel for others and will be staying here when I visit Springfield again. The staff were very friendly and helpful. The hotel was very clean and neat. The amenities were excellent! The location was great because it was close enough to local restaurants and it was next to interstate.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, April 14, 2014
Thank you for taking the time to let us know about your recent stay at our hotel. I'm happy to see that you had a great time during your stay with us. Our team takes a lot of pride in providing the highest level of service they can for everyone that stay with us. Our team members always love to hear comments from our guests, especially ones as nice as yours. I hope the next time you visit the area you will choose to stay with us again.
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330 reviews from our community

Traveler rating
    233
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    27
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Jefferson City, United States
1 review
5 of 5 stars Reviewed April 7, 2014

From the moment we arrived until the moment we left... we were made to GENUINELY feel comfortable physically in the room & the environment but also with piece of mind & the overall service & friendliness of ALL the staff. All extra aspects were great (pool, fitness room had a good variety of things, breakfast experience)... HIGHLY recommend this hotel and I'M PICKY.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, April 14, 2014
Thank you for taking the time to let us know about your recent stay with us. I'm happy to see that you had a great time during your stay with us. We try our hardest to deliver the experience you had to every guest. After all, if you can't relax physically and, more importantly, mentally then what's the point. I hope the next time you visit the area you will choose to stay with us again.
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ST Charles, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 15, 2014

What a great Staff and a comfortable hotel from the beds to the food. When I stop here for business they always make be wanna relax and enjoy myself love this hotel. Plus make time for Breakfast . who doesn't love a good Waffle.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, March 17, 2014
Thank you for taking the time to let us know about your recent stay at our hotel. I'm happy to see that you had a great time during your stay with us. We do have a lot of sustainability features in our hotel, but we never want them to be a problem for anyone staying with us. We try to make sure everything is ready ahead of time for our guests, but if it's still not to your liking we can make the needed adjustments to correct the issue for you. I hope the next time you visit the area you will choose to stay with us again.
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Blue Springs, United States
1 review
5 of 5 stars Reviewed March 13, 2014

Other than not having the Disney Channel for my little guy, who has Netflix on his tablet, so not that big of a deal. Salt Water pool was much better on the skin and hair. The staff was very friendly.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, March 17, 2014
Thank you for taking the time to let us know about your recent stay at our hotel. I'm happy to see that you and your family had a great time during your stay with us. Our salt water pool helps us reduce the amount of chemicals you come in contact with, and is better for your overall health. I'm glad you were able to enjoy it. I hope the next time you visit the area I hope you choose to stay with us again.
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Bloomington, United States
1 review
4 of 5 stars Reviewed March 9, 2014

Exceptional staff with sincere customer focus. Hotel "Green" initiatives creates some inconveniences - poor water pressure and toilets that are not sufficiently flushing. Very limited number of channels on TV. Everything else is Exceptional Quality.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, March 17, 2014
Thank you for taking the time to let us know about your recent stay at our hotel. I'm happy to see that you had a great time during your stay with us. As a hotel we take great pride in our sustainability features, but not at the expense of our guest's comfort. We make every attempt to make sure everything is ready for our guests when they arrive. When there is an issue, such as water pressure, we can make the quick changes needed to meet your needs. I hope the next time you visit the area you will choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fenton, United States
1 review
5 of 5 stars Reviewed March 6, 2014

I would recommend staying here. The staff is excellent. They will work with you. They will find you places for you to visit and eat at different establishments. If you lose things they will find them and you will get them back.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, March 10, 2014
Thank you for taking the time to let us know about your recent stay at our hotel. I'm happy to see that you had a great time during your stay, and that we were able to help you find places to eat and see. I hope the next time you visit the area you will choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fairview heights, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2014

great staff, beautiful facility. The staff is extremely friendly and very helpful. Checking in is flawless and quick. Bar area is very nice. Breakfast is delicious. very enjoyable experience. Highly recommend staying there.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, March 3, 2014
Thank you for taking the time to let us know about your recent stay at our hotel. I'm happy to see that you had a great time during your stay with us. I'm glad to hear that everything was perfect, and that every staff member you met was so friendly. I hope the next time you visit the area you will choose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Springfield

Address: 4155 S. Nature Center Way, Springfield, MO 65804
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Springfield
#2 Business Hotel in Springfield
#6 Family Hotel in Springfield
#8 Romantic Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 125
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield

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