Bottom line up front this hotel does not recognize platinum elite status for those guests staying under the government rate and if using this rate they charge an additional fee of $10 per person starting with the second individual regardless of age. This makes it cheaper for a family of 4+ traveling or PCSing to use any other available rate.
In planning to PCS from Ft Leonard Wood, we originally placed reservations for 2 rooms listed as 2 queen beds standard, checking in on 5 June and checking out on 7 June. When we got an earlier move date for our household good I went to begin our reservations 2 days earlier but still checking out on the same day. The only rates available were 40% higher than our original reservation so I made the first 2 nights a reservation for a suite so not to exceed our budget while still giving us the same amount of room. A few weeks before the start of our reservation I stopped by the hotel to see what the possibility of getting 1 of the original 2 rooms upgraded to a suite for being a platinum member so we wouldn’t have to switch rooms halfway through our stay with a bunch of suitcases for a family of 5. I was told they could make a note but couldn’t confirm it until the week of the reservation based on availability, which is understandable, but that if we kept the original rooms under the government rate the property owners consider this their per diem rate and charge an additional $10 per person regardless of age starting with the 2nd person in the room. This is not listed anywhere on the priority club website or on our reservation. Four days before our reservations I received a call from a hotel employee asking about our 3 separate reservations. I explained the situation and then was told they could keep us in the suite for the entire time at the rates we had already reserved rooms at. I agreed to this as I explained the limits of our budget. When we arrived to check in the initial reservation showed for 4 nights at a rate higher than any rate that I had reserved or agreed upon for any of the 3 reservations I had originally made. Having planned on not switching rooms for the duration of the stay based on the phone conversation, we brought along everything we planned to take with us instead of leaving some unneeded items at the house until the final move out day when we would have been in the final room not having to move everything from one room to the next. As we were changing around reservations, I was told again about the additional rate charge under the military per diem rate. We finally decided to cancel the second room in order to stay under allowable budget for the move and stay squeezed together in one room. This was after checking availability at the candlewood suites but to no avail. The following morning I spoke with the General Manager and she confirmed everything I had been told even when I showed her that our original reservations made no mention of an additional charge she said there was, but offered to not charge us for our 3 children (2 of which are not even school age yet). The hotel was nice and the front desk clerks were nice and helpful to the extent the management would allow, but the discriminatory practices only towards those staying under the military/ government rate along with the secretive extra charges made this one of the worst experiences ever at an IHG hotel.