My wife and I were in St. Charles getting the keys to our new rental home from Memphis, TN. We had been working and driving all day and needed something to eat badly at our new house. Not having any food, plates, or utensils, we called Thai Kitchen. During our delivery order, I specifically told the owner that we did not have any plates, spoons, forks, or chopsticks and were basically in an empty house for the weekend. The owner assured me that she would put some in the bags. 45 minutes later the food arrived with no plate, utensils or napkins in sight. I was very upset and called the owner back to see if the delivery driver could return with some. The person that answered the phone told me that the driver could not return but if I called back sometime she would make it up to me with a FREE ENTREE. I asked her how would she know to do this, and she said "Don't worry about it.". Rather than eating my food, I had to leave and drive to QuikTrip to get my wife and I some utensils and napkins. Fast forward to us moving into town and a second call to Thai Kitchen, long story short, this time they charged us for a coke two-liter but did not deliver it. Tonight I decided to give them a third chance and to cash in on the FREE ENTREE OFFER. They put me on hold 3 times and made me talk to 3 people. I had to tell my story to each person they put on the phone. The third guy started yelling at me and that is when I lost my patience. This place has overcharged me, their food is mediocre, and they did not uphold their promise to make it right. I caution you not to eat there. This is not a reputable place and they have horrible customer service.
Update: 08/08/2013 - I contacted the BBB about this business. When the BBB contacted Thai Kitchen, Thai Kitchen informed the BBB that I was lying about the entire incident. I have better things to do with my time than lie about some dirty little restaurant. I advise you to avoid this place like the plague. They have absolutely no ethics, and they do not care about customer service. When confronted about problems they do nothing to resolve issues, but rather point the finger back at the customer. What's more the St. Louis BBB did nothing to resolve my issues with this business.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.