I stayed at the Drury Inn, St. Louis Airport in July on a Tuesday. This was the first time I stayed at a Drury Inn, and it will be my last. I had reservations, which I confirmed the day before I was to arrive at the Drury Inn/St. Louis Airport. It was for a non-smoking, double queen room. I informed them my arrival would be late. When I arrived around 10 p.m. on the day of my arrival, they said they were booked. I reiterated I had a reservation and gave the perky girl at the front desk my confirmation number. She spent about 10 minutes looking at her computer and told me they had given my room to someone else and were going to give me a king smoking room. I asked how bad the smoke smell was? She said her co-worker had just been up in the room and said it “smelled wonderful.” She said they were out of non-smoking rooms for tonight.
When I got to room, I didn’t smell anything wonderful. It had a strong smoke smell, which quickly was giving me a headache. I called down to the front desk to complain. I mentioned how I had made a reservation for a non-smoking room, and had confirmed it yesterday with their reservation’s representative. She put me on hold, then told me she would move me to a non-smoking room (Whoa! She told me they were out when I checked-in. What’s going on here?) and she would personally meet me at the door and give me the key for the non-smoking room.
The smell, or lack of smoke smell was definitely better with the room re-assignment. But it was a double full room, no microwave or frigerator. Both rooms I was in shows some wear on furniture. Little or no basic carpet padding under carpet. Absurdly small bathrooms (toilet and old cast-iron tub/shower). Décor is alright, but looks dated (sort of 70s style of dark and clunky). Pillows have lumpy stuffing.
This was fine for one night, and all hotels in immediate area had no vacancies, so I couldn’t make another choice. In addition to problem with room, internet access was not available, another let-down.
I complained the following morning and the best discount I got was 25% off. I originally chose it because of TripAdvisor comments, closeness to St. Louis Airport, and the price was in keeping with standard GSA rates. But if I had to choose again when in the area, I would definitely be looking elsewhere.