We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Blatant disregard of Cleanliness...” 3 of 5 stars
Review of Ramada Plaza Hotel - Downtown Convention Center

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Ramada Plaza Hotel - Downtown Convention Center to your Saves list
Ramada Plaza Hotel - Downtown Convention Center
3.0 of 5 Hotel   |   811 North 9th Street, Saint Louis, MO 63101 (Formerly Holiday Inn Select St. Louis - Downtown (Conv Center))   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save 15%; Earn 500 Points
Ranked #88 of 123 Hotels in Saint Louis
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Blatant disregard of Cleanliness...”
3 of 5 stars Reviewed September 5, 2013

Anywhere from my first impression of the hallways not vacuumed (where the floor meets the walls...disgusting) to the trash/crumbs under the beds and then to the bathroom countertop not being wiped down (crusty stains)... but then to top it off, the inside of the bathroom door had oily/grease hand prints all over that you could easily tell had been on there for a long period of time. The manager showed me a different room... and the bathroom door was worse! (BRING YOUR "BLACK LIGHT") The doors look like they came out of a roach motel. They're old wooden doors with wood chipping off and accumulated stains. Shall I remind everyone that this is a Ramada? The lobby was awesome... you'll think you're in a Luxurious Hotel until you get to your room. I would fire the entire Housekeeping staff and the "Inspector" in charge. This Hotel should be ashamed.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, Director of Sales at Ramada Plaza Hotel - Downtown Convention Center, responded to this review, September 5, 2013
Thank you for reviewing the Ramada Plaza Downtown. I would like to apologize for the issues you encountered during your recent stay with us. We work hard to created a positive guest experience and I am sorry we didn't with your stay. I will sit down with the General Manager and the Housekeeping team to discuss the issues presented in your review. Feel free to call me with any other concerns, 314-421-4000 ext 111.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,280 reviews from our community

Traveler rating
    156
    257
    350
    296
    221
See reviews for
419
222
51
322
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Any
English first
Reeds Spring, Missouri
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 4, 2013

The hotel is decent. Nothing special. The staff is friendly and helpful. The parking is $15/day in a parking garage across the street. The pool is tiny and was always full. The breakfast buffet is overpriced. You get the same thing for free at a Best Western continental breakfast. The location is great though. It is a short walk to Lumiere Casino or Washington Street. A little farther to walk to B!usch Stadium.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John G, Director of Sales at Ramada Plaza Hotel - Downtown Convention Center, responded to this review, September 5, 2013
Thanks for taking the time to review the Ramada Plaza Downtown. Our location is one of our best features and I'm glad you were able to take advantage. I spoke to our Food and Beverage team about the price of the breakfast buffet and we are going to evaluate the menu to determine a better value for the price. Let me know if there are any issues, 314-421-4000 ext 111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento
1 review
2 of 5 stars Reviewed September 4, 2013

Hotel staff was friendly, but not very competent. Rooms had broken items and were not fully clean.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City
1 review
3 of 5 stars Reviewed September 4, 2013

The internet never said that we have to paid for parking everyday! If I knew that I would had take different hotel. I stay 6 days only one day room services. I had to go everyday day to the front desk and ask for room services but just one day they clean my room.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 3, 2013

Our group of 6 was disappointed in our stay at this Ramada. We got our rooms at a Groupon rate and now we see why. Although the staff was pleasant and courteous, the hotel itself just was not anything special. Mediocre at best. Our air conditioning didn't work at all. They were extremely responsive though. My husband got up in the middle of the night and fixed the running toilet. Our travel mates turned on their faucet and the entire handle came off. The rooms didn't seem too clean. The pool area was nice and they stuck to their word of closing it down at 10:00 p.m. to avoid excessive noise for the guests. I think our entire party would have been terribly disappointed had we paid full price. We did not go to the bar but we did eat breakfast in the restaurant. Again, mediocre. We would not choose to stay at this location again.

Room Tip: The rooms opening to the pool were convenient and they did enforce the times the pool was open/close...
See more room tips
  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ramada Plaza Hotel - Downtown Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ramada Plaza Hotel - Downtown Convention Center

Address: 811 North 9th Street, Saint Louis, MO 63101 (Formerly Holiday Inn Select St. Louis - Downtown (Conv Center))
Phone Number:
Location: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 123 Hotels in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Hotel - Downtown Convention Center 3*
Number of rooms: 295
Official Description (provided by the hotel):
Welcome to the Ramada Plaza Hotel - Downtown Convention Center! We are located in the heart of downtown Saint Louis, next to America's Convention Center, Edward Jones Dome-home of the Rams, 1 block from St. Louis' newest expansion area 'Washington Avenue' featuring unique dining, shopping boutiques and entertainment, and only 9 blocks from the New Busch Stadium, home of the 11 time World Champion St. Louis Cardinals! Visit Saint Louis' historical sites, St Louis Gateway Arch, Anheuser Busch Brewery, Busch Stadium, Forest Park Zoo, Lumiere Place, Casino Queen Riverboat Gaming, and St Louis Union Station. The Ramada Plaza Hotel Downtown Convention Center is only blocks from the Metro Link rail system. Travel to the 'Gateway City' on business or pleasure and enjoy superior banquet and meeting facilities, a 24 hour business center, complimentary wireless high speed Internet, 24-hour snack and convenience center, and our newest restaurant, the 9th Street Bar and Grille. Relax at the Ramada Plaza Hotel Downtown in own atrium indoor pool and exercise room. Our hotel features 291 beautifully appointed guest rooms and suites. Covered parking is available adjacent to the hotel for a fee. We're the perfect business address for visitors to AT&T, Proctor & Gamble, US Bank, Nestle Purina, CPI, Fiserv & Saint Louis University. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Wyndham, Orbitz, Priceline, Cheap Tickets and Hotels.com so you can book your Ramada Plaza Hotel - Downtown Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Select St. Louis - Downtown (Conv Center) Hotel Saint Louis
Saint Louis Holiday Inn
Holiday Inn Saint Louis

Owners: What's your side of the story?

If you own or manage Ramada Plaza Hotel - Downtown Convention Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.