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“trouble sleeping” 2 of 5 stars
Review of Ramada Plaza Hotel - Downtown Convention Center

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Ramada Plaza Hotel - Downtown Convention Center
3.0 of 5 Hotel   |   811 North 9th Street, Saint Louis, MO 63101 (Formerly Holiday Inn Select St. Louis - Downtown (Conv Center))   |  
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Ranked #88 of 123 Hotels in Saint Louis
Round Lake
1 review
“trouble sleeping”
2 of 5 stars Reviewed March 7, 2013

We were fine until it came time to sleep. There apparently was a type of convention or show going on at the xonvention center which led to a lot of noisy kids and adults in the lobby and pool patio areas well after 1200 AM. Even though we called front desk like 3 times on Fri night.. They could not control the people. This also led to a ton of trash everywhere in the halls.. We picked up an empty two liter in the hall and threw it in the trash. Also the pool was very cold.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Front Office Manager at Ramada Plaza Hotel - Downtown Convention Center, responded to this review, March 14, 2013
Dear valued guest,

We are sincerely sorry that you had to experience the issues that you did during your stay with us. It is the hotels first and foremost priority to insure that the guests can enjoy their stay as thoroughly possible. During this specific event we did experience times of minor security issues as well as some that were of a more serious nature. We always strive to do the best we can to contain said issues, however, we were slightly overwhelmed given the amount of guests that were in our hotel for this specific evening.

We have taken this as a learning experience and have made appropriate changes to policies and procedures for events such as this one in the future. We welcome the opportunity to have you as our guest in the future. If you have any further questions please feel free to contact me.

Thank You

Michael Rogers
Front Office Manager
mrogers@histlouis.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
4 of 5 stars Reviewed March 7, 2013

Good value for the money. We had no heat in our room but they switched rooms although it was smaller. The maintenance man tried to fix but it was outside his realm of experience. Can be a picky person to stay here because as at all hotels it has its flaws. But for the money we paid it was well worth it.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, Front Office Manager at Ramada Plaza Hotel - Downtown Convention Center, responded to this review, March 14, 2013
Dear Valued Guest,

We are very happy that you enjoyed your stay at our hotel and are glad that our front desk and maintenance staff did everything they could to accommodate you in your room. We are sorry that the first room had an issue with the heat and that the second room was not completely to your liking.

We always strive to do our best to make our guests comfortable. We appreciate your understanding to the issues that can arise inside a busy downtown hotel. We look very forward to accommodating you once again in the future


Thank You

Michael Rogers
Front Office Manager
mrogers@histlouis.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Hotel - Downtown Convention Center

Address: 811 North 9th Street, Saint Louis, MO 63101 (Formerly Holiday Inn Select St. Louis - Downtown (Conv Center))
Phone Number:
Location: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 123 Hotels in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Hotel - Downtown Convention Center 3*
Number of rooms: 295
Official Description (provided by the hotel):
Welcome to the Ramada Plaza Hotel - Downtown Convention Center! We are located in the heart of downtown Saint Louis, next to America's Convention Center, Edward Jones Dome-home of the Rams, 1 block from St. Louis' newest expansion area 'Washington Avenue' featuring unique dining, shopping boutiques and entertainment, and only 9 blocks from the New Busch Stadium, home of the 11 time World Champion St. Louis Cardinals! Visit Saint Louis' historical sites, St Louis Gateway Arch, Anheuser Busch Brewery, Busch Stadium, Forest Park Zoo, Lumiere Place, Casino Queen Riverboat Gaming, and St Louis Union Station. The Ramada Plaza Hotel Downtown Convention Center is only blocks from the Metro Link rail system. Travel to the 'Gateway City' on business or pleasure and enjoy superior banquet and meeting facilities, a 24 hour business center, complimentary wireless high speed Internet, 24-hour snack and convenience center, and our newest restaurant, the 9th Street Bar and Grille. Relax at the Ramada Plaza Hotel Downtown in own atrium indoor pool and exercise room. Our hotel features 291 beautifully appointed guest rooms and suites. Covered parking is available adjacent to the hotel for a fee. We're the perfect business address for visitors to AT&T, Proctor & Gamble, US Bank, Nestle Purina, CPI, Fiserv & Saint Louis University. ... more   less 
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Also Known As:
Holiday Inn Select St. Louis - Downtown (Conv Center) Hotel Saint Louis
Saint Louis Holiday Inn
Holiday Inn Saint Louis

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