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“Stay Somewhere Else” 1 of 5 stars
Review of Ramada Plaza Hotel - Downtown Convention Center

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Ramada Plaza Hotel - Downtown Convention Center
3.0 of 5 Hotel   |   811 North 9th Street, Saint Louis, MO 63101 (Formerly Holiday Inn Select St. Louis - Downtown (Conv Center))   |  
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Ranked #82 of 124 hotels in Saint Louis
Columbus, Indiana
Top Contributor
64 reviews 64 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
218 helpful votes 218 helpful votes
“Stay Somewhere Else”
1 of 5 stars Reviewed February 25, 2013

This hotel smells musty, is loud, the beds are concave, and is poorly managed. We had mold in the corners of our shower and the corners of the windows. In addition, there is little to no noise buffer between the hallway and our room. There were two beds in our room. One was totally concave and the other one was heading there. Most uncomfortable things I have attempted to sleep on in years. We ended up putting the bedding on the floor and sleeping on the floor.

In addition, there was a fire which triggered the sprinklers to totally soak multiple rooms. The front desk staff did not force people to evacuated teh building during the fire, keep them away from the cascading water from the 5th floor down to the 2nd floor atrium, no bother to get staff in to clean up the water on the atrium level until early the next morning.

There are many wonderful hotel choices in downtown St. Louis. My recommendation is you consider selecting an alternative hotel for your stay. I know I will!

Room Tip: Choose another hotel!
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  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Ofallon, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2013

The hotel staff was AWESOME from the front desk to the parking and maintenance. Recently, we held a birthday party at this Ramada and all went well from the hotel staff and owners. The rooms were clean and comfortable (for an older property). The bar and restuarant staff were also gracious, professional and very helpful. Their managers were experienced in providing us quality in service and security. Although the rooms and suites are a bit dated, they were clean and have good views of the some of the beatiful sites that downtown STL provides. The location offers many conviences. Certainly reccomend this property to families, couples and singles alike- adds value to all. Hopefully, they will renovate soon and only get better. Service and staff are already on target.

Room Tip: The interior rooms have great view of the indoor swimming pool.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
3 of 5 stars Reviewed February 24, 2013 via mobile

We have stayed there twice, it's a great location. The bartenders are great in the bar, but that's all I can say about great service. The front desk staff is Horrible the lady checking us out was extremely rude she obviously hated her life and wanted everyone else to too. So if you stay at this hotel make sure your ready for some bad service, except from the great bartenders.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holts Summit, Missouri, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 22, 2013

First off, there was terrible smell permeating the fourth floor. It smelled like sewage and urine. Also, I was told that it was a non-smoking hotel. Cigarette butts littered the halls and stairwells. The pool was disgusting. The water was a murky brownish green. The bathrooms need updating. The wallpaper in mine was peeling from the walls. Also, the shower was terrible. It switched from scalding hot to freezing at least three times. The staff could care less about anything. I had to call security a couple of times because there were constantly people yelling and running in the halls. Nothing was done. Early in the evening of my stay, there was a small mishap with the sprinklers (apparently someone left an iron on) that resulted in water flooding the fourth floor hallway. It had yet to be addressed by the next morning.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Key West, Florida
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 21, 2013

This one was kind of a mixed bag. The hotel itself is a little weird. It's older, and the once super-cool 70's architecture is starting to look a bit cliché and dated. Not really their fault, but a little weird none the less. What they could do something about is the relative raggedy-ness of the place. Everything about it is acceptable, but not great. It all looks a bit worn and in need of an update. The walls are thin and you can hear EVERYTHING. Plus when we were there the upper floors were freezing for some reason. It was extra cold out, but it almost seemed as if the heaters weren't working at all.

The location is also both a plus and a minus. It's right downtown in the middle of everything so it’s very convenient. It's pretty much across the street from the Dome and a bunch of conference centers. It's also just a block or two from downtown restaurants and the City Museum. But it's also right downtown in the middle of everything which means it’s full of people who are rowdy and having a good time. Nothing wrong with that, but as I said, the walls are very thin.

I would have given this hotel a three but it was saved by the staff. Everyone we interacted with was fantastic. When I expressed interest in the City Museum, the desk guy automatically looked up the hours, printed me out a map, explained the parking situation and found some kind of coupon. When we came back a few hours later, we wandered into the bar to ask what restaurants would deliver to the hotel. The bartender (I think her name was Catherine) pulled out a huge binder of menus, made some suggestions and even let us use her phone to place the order. We waited in the bar for the food to arrive and when it did the waiter brought us some real silverware and napkins to enjoy it with. We ended up staying down in the bar for a couple hours talking with both the staff and some other people who were in for a concert.

All in all for the price it's just okay but the staff was fantastic!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Ramada Plaza Hotel - Downtown Convention Center

Address: 811 North 9th Street, Saint Louis, MO 63101 (Formerly Holiday Inn Select St. Louis - Downtown (Conv Center))
Phone Number:
Location: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 124 hotels in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Hotel - Downtown Convention Center 3*
Official Description (provided by the hotel):
Welcome to the Ramada Plaza Hotel - Downtown Convention Center! We are located in the heart of downtown Saint Louis, next to America's Convention Center, Edward Jones Dome-home of the Rams, 1 block from St. Louis' newest expansion area 'Washington Avenue' featuring unique dining, shopping boutiques and entertainment, and only 9 blocks from the New Busch Stadium, home of the 11 time World Champion St. Louis Cardinals! Visit Saint Louis' historical sites, St Louis Gateway Arch, Anheuser Busch Brewery, Busch Stadium, Forest Park Zoo, Lumiere Place, Casino Queen Riverboat Gaming, and St Louis Union Station. The Ramada Plaza Hotel Downtown Convention Center is only blocks from the Metro Link rail system. Travel to the 'Gateway City' on business or pleasure and enjoy superior banquet and meeting facilities, a 24 hour business center, complimentary wireless high speed Internet, 24-hour snack and convenience center, and our newest restaurant, the 9th Street Bar and Grille. Relax at the Ramada Plaza Hotel Downtown in own atrium indoor pool and exercise room. Our hotel features 291 beautifully appointed guest rooms and suites. Covered parking is available adjacent to the hotel for a fee. We're the perfect business address for visitors to AT&T, Proctor & Gamble, US Bank, Nestle Purina, CPI, Fiserv & Saint Louis University. ... more   less 
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Also Known As:
Holiday Inn Select St. Louis - Downtown (Conv Center) Hotel Saint Louis
Saint Louis Holiday Inn
Holiday Inn Saint Louis

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