The hotel staff was AWESOME from the front desk to the parking and maintenance. Recently, we held a birthday party at this Ramada and all went well from the hotel staff and owners. The rooms were clean and comfortable (for an older property). The bar and restuarant staff were also gracious, professional and very helpful. Their managers were experienced in providing us quality in service and security. Although the rooms and suites are a bit dated, they were clean and have good views of the some of the beatiful sites that downtown STL provides. The location offers many conviences. Certainly reccomend this property to families, couples and singles alike- adds value to all. Hopefully, they will renovate soon and only get better. Service and staff are already on target.

We have stayed there twice, it's a great location. The bartenders are great in the bar, but that's all I can say about great service. The front desk staff is Horrible the lady checking us out was extremely rude she obviously hated her life and wanted everyone else to too. So if you stay at this hotel make sure your ready for some bad service, except from the great bartenders.

First off, there was terrible smell permeating the fourth floor. It smelled like sewage and urine. Also, I was told that it was a non-smoking hotel. Cigarette butts littered the halls and stairwells. The pool was disgusting. The water was a murky brownish green. The bathrooms need updating. The wallpaper in mine was peeling from the walls. Also, the shower was terrible. It switched from scalding hot to freezing at least three times. The staff could care less about anything. I had to call security a couple of times because there were constantly people yelling and running in the halls. Nothing was done. Early in the evening of my stay, there was a small mishap with the sprinklers (apparently someone left an iron on) that resulted in water flooding the fourth floor hallway. It had yet to be addressed by the next morning.