I booked a week trip at this courtyard for business and used points/certificates that were going to expire. While i cant comment on price, the hotel is in a decent location but the service was not up to standards from other courtyards I've stayed in. Day 1, I used the coffee and cups in the room the previous day and they were not refilled by housekeeping. In addition, the soap in the shower was tossed but not replaced. Day 2, coffee still not replaced. I finished the shampoo/conditioner and left the bottles on the edge of the shower (should have tossed). To my surprise, the empty bottles were placed back on the counter in the bathroom. Day 3, still no coffee and now empty hair products. Spoke to the front desk and they would address the issue as well as give me enough to get by. Day 4, same problem... Had to go ask for more coffee at the front desk. Finally gave up and when asked about it at check out I mentioned these issues. The staff at the front desk said they would credit points back, but that never happened either (surprised). There's a residence inn around the corner and I have had great success at RI. This was not up to courtyard/Marriott standards and I would look elsewhere.
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- Also Known As:
- Courtyard By Marriott St. Louis Downtown Hotel Saint Louis
- Courtyard Hotel Saint Louis
- Courtyard Saint Louis
- Saint Louis Marriott
- Saint Louis Courtyard