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“Great Place and Wonderful Staff” 5 of 5 stars
Review of Courtyard by Marriott St. Louis Downtown

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Courtyard by Marriott St. Louis Downtown
3.0 of 5 Hotel   |   2340 Market Street at Jefferson, Saint Louis, MO 63103 (Downtown)   |  
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Ranked #44 of 124 hotels in Saint Louis
Chicago, Illinois
1 review
“Great Place and Wonderful Staff”
5 of 5 stars Reviewed July 6, 2013

We stayed at this hotel with our two young kids (3 and 1.5) while we were in town to check out the Magic House Museum and Grant's Farm. Was a great location to be in the city and go to the arch, etc., and also a quick drive to the other destinations. The lobby is so nice and the food service is an added bonus (and delicious!) if you don't want to venture out. We had a room with two double beds, and still had room to set up a pack-n-play for our daughter. The kids loved the pool. Most of all, the staff was FABULOUS! So friendly and helpful with everything. Would absolutely stay here again if in the area.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
Richmond, Kentucky
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 2, 2013

We just got back from a staying at this hotel for the World Archery Tournament. The location is pretty close to Union Station. We were very seldom in are vehicle. We always walk 5 blocks to the Metro. This hotel offers NO continental breakfast or coffee. The hotel has been remolded. It is worth the price but nothing fancy.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review, July 3, 2013
Jason, thank you for your comments regarding your stay at our hotel. I am glad to see that you enjoyed your stay. Courtyard as a brand does not offer complimentary breakfast, however it can be included in your rate. When making a reservation ask the agent about breakfast included rates. If you purchase this way you will wind up with a discount off of the menu prices.
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Little Rock, Arkansas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2013

My husband and I have stayed at this hotel twice and will always stay here when in St. Louis. I called to make reservations and was treated from the beginning like family. We got to St. Louis and I somehow got lost. I called the hotel and Marvin answered and stayed on the phone with me until we arrived. He took the time to tell me exactly how to get there. Mattie was so wonderful. Gerald was always there to help if we needed anything. The General Manager, Ron, was very kind and helpful. On the second trip, Candace was my guide when our GPS went out. The rooms were so beautiful, clean, and comfortable. The food is wonderful and John went out of his way to serve us. I love the location. Margaret

Room Tip: Just let the staff know what you are looking for and they will take care of everything.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review, July 3, 2013
Margaret, I will make sure to share your comments with our staff. It is always good to see you and look forward to your next visit.
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California
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 23, 2013

It was clean, which to me is the most important. The room was spacious and had the usual Courtyard amenities. The location, though a short drive from downtown and other sites was a bit isolated and surrounded by a business building and empty lots that are a bit unkept. Room servicing was an issue - a coffee maker was just 1 coffee packet (no cream, sugar etc.). Though the cafe staff did give me some creams when asked. Only 1 large towel, had to go hunt down room service to get more. There was a nice patio area off the lobby.

Room Tip: Get rooms above the first floor.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 16, 2013

I've always stayed at this hotel for St Louis Mardi Gras. The room and hotel was polished—clean. Staff was VERY helpful and willing to assist Breakfast was a snap. If you want something light, it's available immediately, anything else that has to be prepared, they'll have to prepare it—it takes just as long to prepare if you were doing it yourself at home; personally, let them do it and I'll just relax. I'll be staying there again!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review, July 26, 2013
Thanks for the great feedback regarding our Bistro. Everything is prepped ahead of time so that the longest any item should take to produce is 8 minutes. I am glad you liked the breakfast, remember to check out our seasonal menu items that change every three months.
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Charlotte, North Carolina
Top Contributor
89 reviews 89 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed May 5, 2013

I have been to STL many times and have stayed in several different hotels around the downtown area. This was the worst one yet, and I won't be going back.

PROs
- there was always a taxi out front each morning, making travel easy
- this hotel isn't along a highway, and my room (and floor) were very quiet

CONs
- staff wasn't very polished or friendly (close to but not quite rude, and certainly not warm or inviting)
- the lone guy working the breakfast counter was in way over his head (possibly new, or understaffed?)
- the rugs/floors were dirty all week (trash, bits of paper, etc.-- even the elevator!?)
- they had the mini-fridge on the floor so the door wouldn't open without scraping the carpet
- the microwave is on top of the fridge (not steady) and blocks the HVAC unit
- both the mini-fridge and microwave were plugged into the desk lamp = less spots for plugging in laptop, cell phone, etc.
- red marks (paint? nail polish?) on BOTH sides of the bathroom door
- house keeping didn't restock the coffee properly

Room Tip: Go somewhere else?!
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review, July 3, 2013
I thank you for your review and apologize that we did not meet your expectations. I have relayed your comments to our housekeeping staff in an effort to improve our service. Marriott prides itself on excellent customer service and we clearly dropped the ball with your stay.
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Walla Walla, Washington
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 29, 2013

My wife and I visited St. Louis for our first time this past week. We spent two nights at the Downtown Courtyard by Marriott. We were struck by the incredible service and the cleanliness of this hotel. The location on Market Street was perfect. We were able to visit the downtown attractions (Arch, Busch stadium, Union Station etc.) as well as Forest Park.

We highly recommend this hotel for anyone searching for a great place to stay at a reasonable price in downtown St. Louis! It's hard to find a place like this in big cities. If we are ever again in St. Louis this is where we will be staying!

Room Tip: Look for "starvin' Marvin." He's the best hotel staff person we've ever witnes...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review, July 26, 2013
Thank you so much for the rave review, we look forward to your future stays. I will pass your comments on to our staff as I know they appreciate the kind words as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott St. Louis Downtown

Address: 2340 Market Street at Jefferson, Saint Louis, MO 63103
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 124 hotels in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott St. Louis Downtown 3*
Reservation Options:
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Also Known As:
Courtyard By Marriott St. Louis Downtown Hotel Saint Louis
Courtyard Hotel Saint Louis
Courtyard Saint Louis
Saint Louis Marriott
Saint Louis Courtyard

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