We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Seek other places first!” 1 of 5 stars
Review of Courtyard by Marriott St. Louis Downtown

Save Saved
You added Courtyard by Marriott St. Louis Downtown to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Courtyard by Marriott St. Louis Downtown
3.0 of 5 Hotel   |   2340 Market Street at Jefferson, Saint Louis, MO 63103 (Downtown)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #48 of 124 hotels in Saint Louis
Charlotte, North Carolina
Top Contributor
89 reviews 89 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
“Seek other places first!”
1 of 5 stars Reviewed May 5, 2013

I have been to STL many times and have stayed in several different hotels around the downtown area. This was the worst one yet, and I won't be going back.

PROs
- there was always a taxi out front each morning, making travel easy
- this hotel isn't along a highway, and my room (and floor) were very quiet

CONs
- staff wasn't very polished or friendly (close to but not quite rude, and certainly not warm or inviting)
- the lone guy working the breakfast counter was in way over his head (possibly new, or understaffed?)
- the rugs/floors were dirty all week (trash, bits of paper, etc.-- even the elevator!?)
- they had the mini-fridge on the floor so the door wouldn't open without scraping the carpet
- the microwave is on top of the fridge (not steady) and blocks the HVAC unit
- both the mini-fridge and microwave were plugged into the desk lamp = less spots for plugging in laptop, cell phone, etc.
- red marks (paint? nail polish?) on BOTH sides of the bathroom door
- house keeping didn't restock the coffee properly

Room Tip: Go somewhere else?!
See more room tips
  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review, July 3, 2013
I thank you for your review and apologize that we did not meet your expectations. I have relayed your comments to our housekeeping staff in an effort to improve our service. Marriott prides itself on excellent customer service and we clearly dropped the ball with your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

113 people have reviewed this hotel

Traveler rating
    36
    40
    24
    11
    2
See reviews for
30
23
11
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Walla Walla, Washington
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 29, 2013

My wife and I visited St. Louis for our first time this past week. We spent two nights at the Downtown Courtyard by Marriott. We were struck by the incredible service and the cleanliness of this hotel. The location on Market Street was perfect. We were able to visit the downtown attractions (Arch, Busch stadium, Union Station etc.) as well as Forest Park.

We highly recommend this hotel for anyone searching for a great place to stay at a reasonable price in downtown St. Louis! It's hard to find a place like this in big cities. If we are ever again in St. Louis this is where we will be staying!

Room Tip: Look for "starvin' Marvin." He's the best hotel staff person we've ever witnes...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review, July 26, 2013
Thank you so much for the rave review, we look forward to your future stays. I will pass your comments on to our staff as I know they appreciate the kind words as well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 8, 2013

For at least the past 5 years we have attended the Missouri Valley tournament at the Scottrade Center in St. Louis. Each and every year we stayed at this Coutyard. We are treated like valuable customers every time we arrive. Front desk staff are friendly and pleasant. Our first floor room was clean and comfortable. Complimentary coffee in the lobby is very nice. The restaurant seemed a little overwhelmed the first day or two. Our wait for breakfast was lengthy. Staff are all helpful. One of the maintenance staff offered to help me find the ice machine. Overall the hotel is a great place to stay!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 3, 2013

Makes sense to stay here. Just West of Downtown and minutes away from Forest Park, the zoo, and the Brewery (FREE admissions). Rooms Clean-Staff Friendly Only thing was our room was in the back by the pool which made it noisy till it closed. If you want quite, ask to stay in a different section. Did we mention FREE Parking!!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Coast, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 16, 2013

Stayed here for a conference at SLU. Very good location, free parking, and was within walking distance (about 15 minutes) to where I had a meeting on campus at Il Monastero.

Front desk staff were friendly, responsive, and knowledgeable. My room, located on the first floor, was very well-maintained, and felt new. Living area and bathroom were spotless. The room itself was quite spacious, with a sitting area at the foot of the king size bed, an HDTV, and work desk. Fixtures were modern with LED bulbs. If you have stayed in a more newly renovated Residence Inn, you will recognize them as well as the shower head.

Speaking of shower, bathroom toilet and shower is separated from sink by a door, which is nice if two are trying to get ready. Hot water was ample, and water pressure was excellent. As I said before, all was very clean. Amenities included Paul Mitchell shampoo and conditioner, and separate soap for bath and face. Towels were not as plush as a higher-end Marriott, but absolutely fine.

Room was quiet enough, and noise from adjacent rooms was not noticeable. Property has a pool, but I did not use. Bed had four pillows of various firmness. Linens were not anything special, but clean and comfortable.

There is a simple bistro on property, but I walked across the street to a sports bar/restaurant called Syberg's. Food was okay, and service was just fair, but that's another review.

Overall, I was impressed with this hotel. It was more than adequate for my business stay, and was better than other Courtyards in which I have stayed regarding its service, cleanliness, and "new" feel in the room. I would certainly stay here again if staying in the downtown St. Louis area.

Room Tip: My room was 147, and was just next to another exit tone parking lot. This put me only steps away fr...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review, March 20, 2013
Thank you for the kind words regarding your recent stay. The staff and I are really excited about our recent renovation and feel we have one of the best products downtown. I will pass these comments on to our staff as well. Hope that you stay with us again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2013

We recently attended the Missouri Valley Tournament at The Scottrade Center in Downtown area of St. Louis. We stayed three nights at The Courtyard Marriott at Market & Jefferson St. In nice weather this is a short walk to the Scottrade Center. In rainy weather there is a shuttle that stops across the street to take you there for $2.00 each person. The hotel staff is very friendly and helpful. Breakfast is available in the lobby and there is a nice lounging area in the lobby for visiting, reading, waiting or just enjoying the TV there. The hotel was very clean, quiet and has been recently updated. Very nice stay! I'm sure we will return in the future.

Room Tip: Ask for Atrium view which also allows a skyline view of downtown St. Louis. There are Atrium views...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review, March 20, 2013
Thank you for your nice words regarding your recent stay for the MVC tournament. I will share your comments with our staff as they take pride in giving great service. Our staff is very knowledgeable about the area and are eager to help in any way they can. We hope to see you next year during the tournament.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Signal Mountain, Tennessee
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2013

this hotel is located to so much in St. Louis. it's minutes from museums, interstates, shopping and restaurants. It's clean and has good service. It has a grill for breakfast or evening meal. The staff were friendly and helpful.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review, February 26, 2013
Thank you so much for the kind words about our hotel. I will be sure to pass on your comments to our staff during our next stand up.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Courtyard by Marriott St. Louis Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott St. Louis Downtown

Address: 2340 Market Street at Jefferson, Saint Louis, MO 63103
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 124 hotels in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott St. Louis Downtown 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Marriott, Travelocity, Tingo, BookingOdigeoWL, Hotels.com, Venere, Agoda and Otel so you can book your Courtyard by Marriott St. Louis Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott St. Louis Downtown Hotel Saint Louis
Courtyard Hotel Saint Louis
Courtyard Saint Louis
Saint Louis Marriott
Saint Louis Courtyard

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott St. Louis Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.