We'd not had a chance to sample the new FS in St. Louis and a business trip gave us the opportunity. The structure is a terrific piece of construction and design. A good valet parking arrival helps and this one was no exception. Reception is on the eighth floor and the elegant architecture (very modern) is quite a change from many otherwise pretty-good hotels. The entire effect is extremely pleasing (provided you like glass and stone and lots of both). Checkin was smooth and our room faced south to The Arch. The views to the south and the east (the Mississippi River) are very nice. The Metro rail link that connects to the STL airport is about two blocks away, so a car to get there is not necessary, however it's somewhat removed from the rest of downtown.
The rooms are very modern in design and have all the little touches one expects in a luxury property. One very welcome addition is the adequacy of power receptacles at the desk where the internet is. Surprisingly, (compared to, say, a competitor like Peninsula Hotels) they charge $10 a night for internet access. I had clicked on the icon before I realized it wasn't complementary, but the front desk handled the removal very courteously.
Dinner at Cielo, the main restaurant, was delicious and very well-prepared, as one would expect in a FS property. Service for dinner was very good.
The guest room had good blackout draperies, excellent (plasma?) flat-screen TV and superb bedding. The bathroom has a shower comparable to the Peninsula Chicago (high praise in our household) but the bathtub fills very slowly. It's a biig tub and the problem is either small piping or low water pressure, or both. There's a separate room for the toilet. Good towels, soaps, the normal FS amenities. Housekeeping, at least in our room, was excellent.
The only bumps came the next morning: breakfast service was irregular, and there seemed to be a lot of inefficient moving around and missed opportunities for excellent service and there were not that many breakfast guests. Orange juice wasn't poured unti requested, long after the order that included it was taken. One of the breads was missing from the order and had to be separately requested. The very standard check-back after the main breakfast dishes had been delivered was a loooooong time coming. With some more training and more eagle-eyed oversight at breakfast (different waiters from the evening) they'll get it fixed. They are clearly trying, and that counts for a lot. The breakfast food was excellent. The prices are not surprising for a FS or equivalent but it's pretty hard not to hit $60 for a full breakfast for two.
The part that was very baffling was that at checkout well after 8AM there were no $1 bills at the checkout cashier. None. Zip. And this in a property next to.........a CASINO. It's supposed to be the "little things" that count in a FS operation. There was no way to break a $5 bill, according to the reception desk. That's unbelievable. And they already knew they were out when we checked out, so it was not a surprise. The car was brought up immediately upon being requested.
Service overall was very cheerful. Some of the art in the public spaces, and the lighting of the art, is truly spectacular. The overall design and experience is excellent.
- Official Description (provided by the hotel):
- Bringing new cachet to the downtown riverscape, Four Seasons rises above the city minutes from the central business district. Enjoy unrivalled access to stadium sports and the Lumière Place Casino, right downstairs. Then escape into Four Seasons tranquility – where views of the Gateway Arch and the Mississippi are as big as the Midwestern sky. ... more less
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- Also Known As:
- 4 Seasons Hotel St. Louis
- Four Seasons St Louis
- Four Seasons Saint Louis
- Saint Louis Four Seasons