We went to St Louis for a concert and chose the Four Seasons because we love the hotel chain and the price was amazing for a Four Seasons. The hotel met or exceeded our expectations at every turn.
We were especially impressed with the service in the dining room/bar. The evening we arrived we had a concert to attend, but wanted a bite to eat before we left. We asked our waitress how long it would take for individual pizzas and she said 10 minutes. That left us more than enough time so we all ordered a drink and a pizza, but after 30 minutes the food still hadn't arrived. We told our waitress we couldn't stay and asked for the check for our drinks. She apologized profusely, comped us, and said her manager wanted to apologize personally. We didn't have time to wait, but promised to be back after the concert. We did go back after the concert, met the manager who again apologized profusely, ordered the same drinks and food we had ordered earlier and proceeded to enjoy it all. Much to our surprise, we were comped a second time. In my opinion, this went above and beyond making up for the earlier mistake.
- Official Description (provided by the hotel):
- Bringing new cachet to the downtown riverscape, Four Seasons rises above the city minutes from the central business district. Enjoy unrivalled access to stadium sports and the Lumière Place Casino, right downstairs. Then escape into Four Seasons tranquility – where views of the Gateway Arch and the Mississippi are as big as the Midwestern sky. ... more less
- Reservation Options:
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- Also Known As:
- 4 Seasons Hotel St. Louis
- Four Seasons St Louis
- Four Seasons Saint Louis
- Saint Louis Four Seasons