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“Great Customer Service” 5 of 5 stars
Review of Hilton St. Louis at the Ballpark

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Hilton St. Louis at the Ballpark
3.5 of 5 Hotel   |   1 South Broadway, Saint Louis, MO 63102 (Downtown)   |  
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Special Offer
STL Cardinals Tickets!
Ranked #49 of 123 Hotels in Saint Louis
Certificate of Excellence 2014
hershey, pa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Customer Service”
5 of 5 stars Reviewed October 3, 2013

I had an excellent stay on a recent business trip. The customer service was excellent. Everything I needed was walking distance from the hotel. The food was great and the 360 rooftop bar was really cool. Our conference was at the hotel and the service for the conference was the best I have experenced. If you are flying in to St. Louis use the Go Best Express shuttle service to get to the hotel. It was $39.00 for the round trip and the driver gave me great information about what and where to go in the city. They were right on time to pick me up at 5:30 am to go to the Airport. I will stay here on my next trip to St. Louis

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,864 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (437)
Date | Rating
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English first
Fort Smith, United States
1 review
4 of 5 stars Reviewed October 3, 2013

This hotel was nice and great for walking to a Cardinals game. The weekend rate was pretty expensive for one night, almost 300$, but it was probably just because of the game that weekend. Overall though we were happy with our stay. Check in and check out was a quick and smooth process and our room was clean and ready before check in time!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Saratoga Springs, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 3, 2013

This hotel was wonderful, food very good, staff excellent, helpful and friendly. The meeting facilities were very nice. Loved my stay there. Location was cool, my room overlooked the Arch! I'd recommend it to anyone staying in St. Louis.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, FL
Top Contributor
73 reviews 73 reviews
62 hotel reviews
Reviews in 47 cities Reviews in 47 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed October 2, 2013 via mobile

The hotel is just above the cut. You will be glad you stayed here. The hotel is in a great location near the ball park. The hotel is very clean and staff very hotel. Shena at the front desk made us feel very welcomed and treated us like family.
I will be here again for the amenities and service.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stratham, New Hampshire
Top Contributor
98 reviews 98 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed October 1, 2013

I had the opportunity to stay here on a recent business trip and was very impressed. The lobby is open bright and spacious. The hotel is ideally located directly next to the ballpark where the St. Louis Cardinals play. The hotel serves excellent food and has a nice bar including an amazing rooftop restaurant/bar named the 360 that features heated outdoor seating and excellent skyline views of St. Louis and the St. Louis baseball stadium.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Top Contributor
167 reviews 167 reviews
55 hotel reviews
Reviews in 77 cities Reviews in 77 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 1, 2013 via mobile

Got a chance to stand on a line for elevators what seemed like every time. Seemed like a lot of money spent on upgrading them. The rooms were average with less than adequate work space. Very spacious but worn. I did not have a ballpark view but the 360 Rooftop bar was a blast and a great view of the game! Great bartenders! Happened into presidential suite where my friend as hosting a party and was remarkably unimpressed. Location was key to my stay here and everything was within walking distance. Two blocks to Arch and River.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Saint Louis, Missouri
Top Contributor
66 reviews 66 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 1, 2013

This is a fantastic property on the south side of downtown St. Louis. It is perfectly situated if you are coming to town to see a Cardinal's game. The 360 roof-top bar is great, but frequently packed with a waiting line. Some of the rooms have great views of Busch Stadium and others of the Gateway Arch.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton St. Louis at the Ballpark

Address: 1 South Broadway, Saint Louis, MO 63102
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton St. Louis at the Ballpark 3.5*
Number of rooms: 675
Reservation Options:
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Also Known As:
Hilton St. Louis At The Ballpark Hotel Saint Louis
Hilton Ballpark Hotel
Hilton Saint Louis
St Louis Hilton Ballpark
Saint Louis Hilton

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