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Hilton St. Louis at the Ballpark: Traveler Reviews

3.5 of 5
1 South Broadway, Saint Louis, MO 63102 (Downtown)
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Hilton St. Louis at the Ballpark
Ranked #35 of 119 hotels in Saint Louis
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892 reviews from our community

Traveler rating
    357
    241
    147
    91
    56
See reviews for
Families
179
 
Couples
198
 
Solo
61
 
Business
329
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Los Angeles, California
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Better than average, not five stars”
4 of 5 stars Reviewed March 14, 2013

This is a big hotel, two towers connected by a walkway. The East tower is newer, the West tower has the executive floors and lounge. Valet parking pick up is closer to the West tower. Valet service was good - if the hotel is busy they can fill up. Front desk service efficient. Exec level hallways furnished a little nicer than other floors. Sound from the halls is noticeable (more a problem of people not using inside voices). Rooms overlooking the ballpark also overlook a construction site that can be noisy during working hours. Room was clean except for air intake vent in the bathroom. Bed very comfortable. Bathroom well furnished with the expected amenities and large, soft towels. Bed was comfortable with a nice assortment of pillows. Television had all the cable channels; no in-room movies or access to folio to review. Closet has a safe and well stocked with hangers. Exec level room had a refrigerator. Lounge was closed. Breakfast buffet in the restaurant has a large selection of very nicely presented fresh fruit, yogurt, cereals, oatmeal, basic breads and commercial tasting bagels (not so good on the bagels). Coffee and OJ offered by server. Good juice, not great coffee. Hot buffet has biscuits, eggs, breakfast meats, pancakes - I didn't try the hot line but it looked fresh and people seemed to be enjoying their selections. Depending on server it's satisfactory to very nice. Buffet cost, if not part of room package, seems on the high but not excessive end.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review
March 18, 2013
Thank you so much for your review! We appreciate your thorough thoughts on your stay with us. Again, thank you for the review and we do hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Nice view, ok property”
3 of 5 stars Reviewed March 14, 2013

Large hotel. Check in is in the east tower, but all guest appeared to be in the west tower. Typical Hilton room. Low ceiling in the shower. At 5'10" I could touch it with no problem. $18 to self park. $25 to valet. Slow elevators. Great location for catching a game.

Room Tip: Ask for downtown view.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 4duffys about Hilton St. Louis at the Ballpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review
March 18, 2013
Thank you for taking the time to review our hotel. We do hope you'll come back to visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great location and very good accomodations”
4 of 5 stars Reviewed March 14, 2013

Went and stayed there for the Missouri Valley Basketball Tournament. Rooms were in
very good condition. The breakfast service was very good. The hotel is within walking distance for the Arch, the Scottrade Center and of course Busch Stadium. Excellent spot to be
for any event or trip to downtown St. Louis. The only drawback is the inadequate number of elevatorsfor the size of the hotel. But the facility and staff were very good.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JoelH56 about Hilton St. Louis at the Ballpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review
March 18, 2013
Thank you for taking the time to review our hotel! And we're thrilled that you enjoyed yourself while attending the Missouri Valley Conference Tournament. We love that event and look forward to it's return on a yearly basis! Thank you so much for taking the time to give us your feedback and we look forward to your return!
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CHICAGO
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Best place to be in St. Louis downtown”
5 of 5 stars Reviewed March 13, 2013

Great place to stay in St. Louis downtown
It's in center if downtown and location is super.
Excellent staff at reception, lounge, vallet park, accounts every body is so helpful and give you warm feeling.
Rooms are great and super views. Got a room in west tower and it was good in all ways close to pool , lounge , parking...
Breakfast and dinner service is simply great...
I almost stayed here for a month .....and so much happy to come back here....

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DAMODAR123 about Hilton St. Louis at the Ballpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review
March 18, 2013
Thank you so much for such a wonderful review! We are grateful for your business and we are definitely looking forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Not a bad hotel in a good location”
3 of 5 stars Reviewed March 13, 2013

This hotel is right in the middle of downtown St. Louis, and in a very good location. It's only a block away from Busch Stadium, so if you want to see a Cardinals game while you're there, it's a very short walk away. Also, the hotel is a few blocks away from the Gateway Arch and easy to walk to.

The hotel itself is alright. The lobby and bar area is modern and very clean, however, this area would be right under the Eastern Tower. The walk to the Western Tower changes that theme, and this area of the hotel seems older and more out of date. However, the rooms themselves are nice, but small. We had a good view of Busch Stadium, which was really nice, however, you're not close enough to the stadium to really know what is going on, so don't expect to have a great view of a game and know what's going on.

I liked the pool and spa area, which are both on the second floor and have a view looking toward the stadium. The spa is very large, and is a good area to come to and relax.

One major flaw of this hotel is the self parking, which is across the street and about a block south. This can be tiresome carrying luggage from your car to the hotel, since you have to walk up and cross the street. Depending on how much you pack, it might be worth it to pay extra for the valet.

The prices at the hotel bar/restaurant are pretty high, however if you go through the bar and through some restaurant seating areas, you can find a small pizza place that is built in the same building. The prices aren't bad and their pizza is great, so if you want to dine somewhere without going too far or paying too much, it's a good place to get some cheap food.

The hotel isn't bad, and if you're looking for a place that's right in downtown (with the added bonus of a great view of Busch Stadium), this is a really nice place, however, I felt some areas of the hotel needed some attention to decor, as well as bigger rooms.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask sdthomas92 about Hilton St. Louis at the Ballpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review
March 18, 2013
Thank you so much for taking the time to review our hotel. I do want to point out that when you stay with us again and if you should decide to is self-parking, don't hesitate to pull into our driveway and drop off your luggage before parking. Our self-parking option is located directly across the street from the hotel, cater-corner to the Southeast of the hotel, but it could be cumbersome to carry luggage, so don't hesitate to drop off your luggage first! Otherwise, thank you for your review and we do hope to see you again soon!
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Additional Information about Hilton St. Louis at the Ballpark

Also Known As:
Hilton St. Louis At The Ballpark Hotel
Hilton St. Louis At The Ballpark Hotel Saint Louis
Hilton St Louis
Hilton Ballpark Hotel
Hilton Saint Louis
St Louis Hilton Ballpark
Saint Louis Hilton
Address: 1 South Broadway, Saint Louis, MO 63102
Phone Number:
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotels in Saint Louis
Price Range: $$
Hotel Class:3.5 star (3.5*)
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