I hate to be negative, but the best thing about this hotel is the cookies, and you should get one everyday you stay. I called the day before check-in to see if there were mini frigs in the room. They said no but said they would get one in the room before check-in at no charge. Well it never showed up. Totally forgotten. There was construction going on we finally found out after hearing this knocking and buzzing the two days we were there. The first morning we were there, we found out they left us one cup of coffee each. Not good. We had to go out into the hall and look for a maid to request more coffee. One cup, totally ridiculous. To keep this from happening the next day, I found a second maid and requested more coffee for the following morning. We had booked one stay with Expedia,( the first day) and the second day directly with the hotel. When we came back to our room after being out, our keys wouldn't work. So I went looking for someone to let us in our room. I found a gentlemen who came back to my room with me and tried my key. no luck, they told me I had zapped it with my phone, WRONG. They had invalidated the keys because for some reason they thought we had checked out. The gentleman trying to help me needed a photo ID before he would let me into the room and my purse was in the room. So I had to go looking for my husband with his ID. All in all a big mess that should never have happened. The valet parking at $28 is way over priced and they did not inform us that the self park was as close as the valet parking, and good grief, it was $20 a day. At a minimum it should have only been one charge for your stay. I have never been to another hotel that charged you for parking while staying in their facility. The rooms are very outdated. The bathroom had no fan and the mirror steamed over while my husband was taking a shower even with the door left wide open. I had to stay out of the bathroom until he was done and the bathroom aired out. All in all this was the worst hotel experience I have ever had. My husband paid the bill, but I would not have. In my opinion I think you should refund our money and that is what I am going to tell Expedia too.