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St. Louis Union Station - a DoubleTree by Hilton Hotel
4.0 of 5 Hotel   |   1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)   |  
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New Year's Eve 2014
Ranked #23 of 123 Hotels in Saint Louis
Twin Falls, Idaho
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Fabulous!”
5 of 5 stars Reviewed August 8, 2013

We attended a convention at the Double Tree Union Station hotel in St. Louis Missouri. When we booked the room, we had no idea that it was a national historical monument. It was beautiful...like steping into an old railway station. The staff was very friendly, we made sure to say goodbye to the valet Sam before we left. They treat you as if you are a long time friend. I know that my family will remember our stay with fond memories. We are hoping to go again when they get the trains going again. Thank you very much to all the staff at Union Station!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, August 12, 2013
Thank you for your amazing 5 star review! We think the building is pretty special. I also think our associates are amazing as well! I do hope that you will come see us again. We are so delighted that you had a great stay.

Warm regards,
Rose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,578 reviews from our community

Traveler rating
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412
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
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English first
Raymore, United States
1 review
4 of 5 stars Reviewed August 8, 2013

Enjoyed everything Double tree is my favorite hotel, although I did have a minor mishap in the beginning. My feelings about Double tree has not changed. Would still tell all my friends and family what a great hotel Double tree is.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, August 12, 2013
Thank you so much for your great review. I apologize that you had a mishap in the beginning but, happy that it was resolved and you still love DoubleTree.


Warm regards,
Rose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monmouth, Illinois, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2013

What impressed us the most on arrival is the beauty of the hotel. More importantly, the manager and staff took extra care to change our feelings of lost in a huge city and hotel, to feeling right at home. We stayed in the executive level and were treated like royalty. The fitness center is first rate. The hotel and mall is actually a very elegant historical landmark from 1895. There is a wonderful seafood restaurant and even paddle boats. The warm cookies are always a treat, too!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, August 12, 2013
Thank you so much for the great review! I agree our associates are AMAZING and the fitness center is pretty fabulous! We would love to have you back again so please come see us soon!

Warm regards,
Rose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2013

We spent our 24th wedding anniversary at this hotel looking for something different, yet lavish. We were impressed with the service, atmosphere, and accessibility to the beautiful downtown St. Louis historic attractions. In our travels, we have found that most hotels are rather noisy at night as guests come and go, but this hotel was extremely quiet (probably due to the older construction of the building). The hotel is absolutely beautiful, as are its surroundings! We will definitely return.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, August 12, 2013
Happy Anniversary! 24 years is amazing. Thank you so much for letting us be a part of that special occasion. We too think the hotel is wonderful and only going to get better. Please come see us again as we look forward to having you as our guests.

Warm regards,
Rose
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Chicago, Illinois
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 6, 2013

It is very unique hotel being in a mall but the rooms and the hotel itself are pretty dated but the welcome cookies were a nice touch! self park isn't very convenient ..it is all the way in the back of the building but you can come and go all day for a flat fee of 14.00 so that was nice. Also don't get a room across from an ice maker because they are used often and very loud at 7:30 in the morning

Room Tip: Make sure you are not near an ice maker...I was in 3213 and it was very noisy in the morning
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, August 12, 2013
Thank you for your review. I apologize that we didn't meet all of your expectations. We do offer Valet parking as well that picks up in front of the hotel and is just $25 per day with unlimited in and out privileges. Please come back and see us again as we undergoing a renovation of all guest rooms slated to be complete in Spring 2014.

Warm regards,
Rose
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Plainfield, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2013

If you are traveling with children and want to have all your needs met without even taking your car out of the parking lot head directly to the Double Tree at Union Station in St. Louis. Every time we go there it's another indelible positive memory for my whole family!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, August 12, 2013
Jeremy M.

Thank you so much for your 5 star review! We are delighted that you have enjoyed all of your trips to the St.Louis Union Station Hotel. We look forward to having you back again!

Warm regards,
Rose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 4, 2013

Enjoyed the architecture of Union Station. The hotel is good, staff was very attentive all the time, I will say above the average Doubletree. Rooms are quite outdated but works. Shops nearby are not good are all, nearby restaurants are not better. Quite strange that the first night I had a soda and the empty can and used glass stayed over the night stand for the rest of my stay...Overall, good value.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, August 12, 2013
Thank you for your feedback. Please note that we are in the process of reinventing and revitalizing the entire complex. The first phase of our meeting space project will be complete in October and from there we will renovate the guest rooms and retail spaces. I am also disappointed that housekeeping did not dispose of your trash. We will certainly look into that. I hope that you will come back and see us again should your travels bring you to St.Louis.

Warm regards,
Rose
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Louis Union Station - a DoubleTree by Hilton Hotel

Address: 1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
Phone Number:
Location: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Saint Louis
#47 Business Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St. Louis Union Station - a DoubleTree by Hilton Hotel 4*
Number of rooms: 539
Official Description (provided by the hotel):
The legendary Union Station Hotel in St. Louis, MO, is in the center of St. Louis and within walking distance to Scottrade Center, Peabody Opera House, MetroLink and within minutes from Busch Stadium, Gateway Arch, Edward Jones Dome, America's Convention Center, and City Museum. The hotel is only 20 minutes from Lambert International Airport and has direct MetroLink access to the airport. ... more   less 
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Also Known As:
St. Louis Union Station Marriott Hotel Saint Louis
Marriott Saint Louis
Marriott Hotel Saint Louis
Hyatt Saint Louis
Saint Louis Hyatt

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