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“A+ for Hospitality” 5 of 5 stars
Review of St. Louis Union Station - a DoubleTree by Hilton Hotel

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St. Louis Union Station - a DoubleTree by Hilton Hotel
4.0 of 5 Hotel   |   1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)   |  
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The Polar Express
Ranked #27 of 124 Hotels in Saint Louis
Madison, Wisconsin
1 review
1 helpful vote 1 helpful vote
“A+ for Hospitality”
5 of 5 stars Reviewed July 16, 2013

A+ is the only grade I can give for the hospitality that the entire staff demonstrated to us throughout our visit to St. Louis. (I am a high school English teacher so I give very few A+ unless something is absolutely excellent!!) We three women from Wisconsin and Nebraska were taking our 89-year-old aunt on a roundtrip Amtrak trip from Kansas City to St. Louis on July 8 and 9 and staying overnight at the Union Station Hotel. Our aunt uses a collapsible wheelchair because she is not able to walk distances.

When we arrived in St. Louis, the hotel provided us with a shuttle from the Amtrak station and that was just the beginning of the marvelous service that the valets provided—every single one. All were so friendly and helpful. The desk asked if we wanted a handicapped room, which we took. When we needed a taxi that could accommodate our aunt’s collapsible wheelchair, once again we were told the valets were the experts and they were. We met a Metropolitan cab driver, Adrian Neal in #227, who became “our” driver for the rest of our stay. The staff in the Union Grill—the hostess, manager, and waitress—made our breakfast a delightful way to start the day. And a special thanks to James, who was a font of information about the historical background of the hotel and just so friendly.

A vacation does not just consist of the sights in a city but the people in the city who make one feel welcome. Your hotel is indeed fortunate to have such a welcoming staff, which made our visit such a delight. Without reservation I would recommend your hotel to anyone visiting St. Louis.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, July 22, 2013
Thank you so much for your fantastic review! I think our team here is pretty special as well. James is always a wealth of knowledge. We hope that you will come visit us again.

Warm regards,
rose
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1,365 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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English first
Normal, Illinois
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 15, 2013

My adult daughter, my wife, and I stayed at Union Station last weekend. It was a very pleasant trip although a short one. Our reason for being there was seeing our daughter who lives near the east coast and to attend a performance of South Pacific at the Muny. We had stayed at this hotel some years ago. It is clean. It is not up to the standards it once was. They are renovating so maybe this will be corrected. There were only two outlets in the entire room other than the bathroom. Not enough in todays electronic times. They had none near the beds. We use a sleep machine for better rests on trips. I couldn't charge my laptop, phone, and use my sleep machine without leaving at least one of them in the bathroom. The tile in the bathroom was in fairly poor shape. It was clean. The shower head was terrible. Even the television had what I call snow on the local CBS station. It isn't the hotel's fault but the attached shopping mall is dying. If you self park, you have to carry your luggage through the mall to get to the hotel. Of course they will let you unload in front while you park so I did have a choice. But still self parking requires a walk through a mall who has seen better days. I am a Hilton Honors member and I try to stay at Hilton Hotels when we travel. This hotel is off my list. Two nights with no extras on a summer weekend with the Cardinals out of town totaled well over $300. I don't think I got near my moneys worth.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, July 22, 2013
I am so sorry you had difficulties during your stay. We are in the process of renovating the hotel and bringing it back to its grandeur. With that we will have added electrical outlets in all of the rooms and updated shower heads. I do hope that you will consider staying with us again next time you travel through St.Louis.

Warm regards,
Rose
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Louisville, Kentucky
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 15, 2013

This hotel was in a great location. We attended the Pride Festival in St. Louis in June. I booked two rooms for the weekend through one of those sites where you see only a price and get a general ideal of the location. We had no idea that we were going to be only a block from the park in which the festival was held.

The hotel lobby area is in the historic Union Station in downtown St. Louis. It was absolutely gorgeous. I was loathe to leave the bar area that is located in the grand hall of the station. With 40s music and jazz playing in the background, we really felt that we stepped back in time for a few minutes and expected to see porters busily delivering luggage to train platforms. The trains still go through St. Louis, but further back behind the hotel now.

The front desk folks were very pleasant. The hotel is in a more modern building immediately adjacent to the lobby area. Modern, is a bit of stretch as the accommodations are in serious need of a face lift. We found our rooms to be clean, though, and quite comfortable. The guest area of the hotel is accessed through locked gates, which was nice as the complex includes an indoor/outdoor shopping and entertainment complex open to the public.

Parking for guests was $14/night with in/out privileges, which seemed reasonable for a city like St. Louis. We moved one of our cars only once, opting to walk to the many restaurants and attractions near by.

I would not hesitate to stay at the property again. In fact, we're talking about heading back to St. Louis for their Mardi Gras festival next spring and hope to stay here again.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, July 22, 2013
Thank you so much for your great review! It is the ideal location for Pride! We look forward to seeing you again for Mardi Gras!
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union, United States
1 review
4 of 5 stars Reviewed July 15, 2013

Union station is a stay you will remember because of the service and architecture like few other hotels in the us, and nearly none in the midwest. For kids, the pool and fish bond are great. Kids loved the architecture even without truly understanding the signifigence. The hotel is near many of the stops in st. Louis. Food, the city museum, baseball, and the arch are all within safe walking distance, while the zoo and grant's park are within 10 minutes driving.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, July 22, 2013
Thank you so much for the great review! We are happy you enjoyed your stay.

Warm regards,
Rose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maumee, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

Wonderful amenities combined with a beautiful and historical hotel make for a great stay in St. Louis. Plenty to do just in the hotel itself. Beds are extremely comfortable. Hard to complain when they give you cookies upon arrival. There was a wedding going on when we arrived which made it a little confusing on where we needed to go for check-in, but the staff was very helpful and we were on our way to our room very quickly.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, July 22, 2013
Thank you for your wonderful feedback! We love the cookies as well. Please come back to see us soon.

Warm regards,
Rose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa City, IA, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

We had a great experience staying at this hotel. We appreciated the special rate for conference participants. The staff was friendly and the hotel was clean. I would return to this hotel and recommend it to family and friends

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, July 22, 2013
Thank you so much for the great review! Please come back and see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunlap, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

Everything was perfect from the valet parking when we arrived to departure. The room was clean and quiet.We did not get to use the pool or fitness room due to being too busy site seeing but my daughter did get to use the fitness room one day and was amazed...very clean and they had fruit and water set out as well. Would recommend this hotel. The MetroLink station was right outside the hotel by the parking lot so easy to get around as well.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STLUSDoubleTree, Director of Sales at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review, July 22, 2013
I am so happy that you enjoyed your stay! Please come back and see us again.

Warm regards,
Rose
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Louis Union Station - a DoubleTree by Hilton Hotel

Address: 1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
Phone Number:
Location: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Saint Louis
#46 Business Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St. Louis Union Station - a DoubleTree by Hilton Hotel 4*
Official Description (provided by the hotel):
The legendary Union Station Hotel in St. Louis, MO, is in the center of St. Louis and within walking distance to Scottrade Center, Peabody Opera House, MetroLink and within minutes from Busch Stadium, Gateway Arch, Edward Jones Dome, America's Convention Center, and City Museum. The hotel is only 20 minutes from Lambert International Airport and has direct MetroLink access to the airport. ... more   less 
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Also Known As:
St. Louis Union Station Marriott Hotel Saint Louis
Marriott Saint Louis
Marriott Hotel Saint Louis
Hyatt Saint Louis
Saint Louis Hyatt

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