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“OK for St Louis” 3 of 5 stars
Review of Hilton St. Louis Downtown at the Arch

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Hilton St. Louis Downtown at the Arch
3.5 of 5 Hotel   |   400 Olive Street, Saint Louis, MO 63102 (Downtown)   |  
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1,000 Hhonors pts/nt
Ranked #32 of 124 hotels in Saint Louis
Racine, Wisconsin
Top Contributor
121 reviews 121 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
61 helpful votes 61 helpful votes
“OK for St Louis”
3 of 5 stars Reviewed June 29, 2013

I recently stay at this Hilton for three nights while in STL on business. I found the staff to be genuinely nice, the room to be average, the restaurant to be small(but the breakfast buffet was adequate), the bar to be small, and the location to be excellent in proximity to the America's Center.
I just find it so hard to get over the fact that downtown STL is like something out of a zombie apocalypse movie set. It's such an odd downtown for a major US city. There is literally nothing to do downtown once you have seen the Arch.
If I were to stay in STL, downtown, again, then I would opt to stay at the new Embassy Suites across from the convention center.

Stayed June 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Manager at Hilton St. Louis Downtown at the Arch, responded to this review, July 8, 2013
Dear GlobalMogul, thank you for choosing the Hilton St. Louis and writing a review about your stay in St. Louis. We are delighted you found our staff helpful during your stay. I am pleased to announce our hotel will undergo renovations this fall so we may have a better product for our guests like you. Thank you for your business and we hope you will consider staying with us again.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Hernando, Mississippi, USA
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 26, 2013

Very formal hotel lobby and guest rooms. I have stayed at this hotel many times in the past but up until this stay have chosen other downtown Hilton properties, recently. First the positive, the hotel is very nice and clean. All rooms seems to be of different size due to it being an historic building that was retrofitted to be a hotel. The hotel seems to be lacking in customer service. They are the only Hilton property that fails to recognize gold and diamond members with a full complimentary breakfast. Also, this is the only hotel I have ever stayed in where each morning you have to walk around housekeeping staff's piles of bedding in the hallway. I know all beds have to be stripped down regularly but do the sheets have to be piled in the hallway for guest to walk around and step over? The front desk staff seems to try to be courteous but most of them seem like it takes extra effort, I do not know if it is their personality or management/ownership. With other Hilton properties in the downtown area, this property will not be my first choice.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Manager at Hilton St. Louis Downtown at the Arch, responded to this review, July 2, 2013
Dear BP, thank you for your review about your recent stay in St. Louis. We are disappointed you did not have an excellent stay at our hotel. Please accept my sincere apologies for the problems you encountered. I have taken measures to correct the issues mentioned in the review so we may better serve you in the future. We want all our guests to feel welcome and cared for and I appreciate the opportunity to make things right. If I may be of additional assistance to you please feel free to contact me at mark.sugars@hilton.com. Thank you for your business and safe travels to you and yours.
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Phoenix, az.
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 24, 2013

Don't judge a book by it's cover is a great saying for this hotel. It is in an old bank building, but the rooms are modern and clean with keeping with the older theme. The bathrooms are spotless, and the tile work is pretty.
As far as location it is very central, but still in a nice area to walk around. Many restaurants and small markets for last minute items are close by.

Room Tip: I would ask for a higher floor away from the street just because of normal street noise.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Manager at Hilton St. Louis Downtown at the Arch, responded to this review, July 2, 2013
Dear Susan2137, thank you for your review about our boutique hotel. We are thrilled you enjoyed your stay with us in our beautiful city of St. Louis. 2013 is a big year for us with many new upgrades and improvements to our hotel. We are almost complete with the exterior renovations to the hotel and we cannot wait until he crew start inside later this fall. We hope to see you again so we can show off our new look. Thank you for your business and safe travels to you and yours.
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Clackamas, Oregon
Top Contributor
103 reviews 103 reviews
55 hotel reviews
Reviews in 54 cities Reviews in 54 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 24, 2013

I just stayed at the Hilton Downtown St Louis for the Race for the Cure. I am Hilton Honors Gold. I was booked on the special event rate for 3 of my nights & was given the same rate for the additional night - - along with an upgrade to the very large, corner room for all of the nights. Since I am Gold, I was given drinks coupons & the continental breakfast.

My room was very large with a king bed. As this is an old building renovated to a hotel, the room did not have the standard layout. (See photos).

There are other hotels in the area - Hyatt & Crown Plaza, but I would pick this hotel over the others. I had a friend staying in the Hyatt, my room was far superior. She came over to my hotel for drinks & she liked my hotel better.

Breakfast was very standard - nothing special, nothing added or changed during my stay - - so if I had been eating it every day, I would have been tired of it. They did have eggs cooked to order if you wanted.

Great location - - only a few blocks to the Arch, Old Courthouse, Mississippi River, etc. (Hotel does not have a few of the Arch.) The other sights to see in downtown St Louis are a few miles away. Easy walking to both stadiums.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Manager at Hilton St. Louis Downtown at the Arch, responded to this review, July 2, 2013
Dear Pink Survivor, thank you for sharing with the Trip Advisor Community and us about your visit to St. Louis. We are very pleased you enjoyed our boutique hotel in the heart of the city. There are many new upgrades and improvements to our hotel this year and we hope you will have the opportunity to enjoy them. Thank you for your business and safe travels to you and yours.
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Decatur, United States
1 review
5 of 5 stars Reviewed June 24, 2013

Staff was friendly and helpful, recommended several different restaurant that were in walking distance. Rooms were clean and bed comfortable though the room we had was small. Food was reasonably priced and fresh. Breakfast buffet was tasty. Did not care for the coffee.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Manager at Hilton St. Louis Downtown at the Arch, responded to this review, July 2, 2013
Dear Jamie M, thank you for the 5 Star Review. We are so delighted you enjoyed your stay with us in St. Louis. Our boutique hotel is just minutes from most attractions and we are pleased you shared this information with the Trip Advisor Community. Thank you for your business and safe travels to you and yours.
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Waukegan, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 20, 2013

The kids and I loved staying at the Hilton Downtown. It was extremely close to the Arch, and we loved the nostalgic feel of the hotel. It was beautiful. The staff was very helpful with directions, since we were traveled mostly on foot or used public transportation. We will definitely stay here in the future.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Manager at Hilton St. Louis Downtown at the Arch, responded to this review, June 21, 2013
Dear Deanna B, Thank you for your wonderful review. We are so pleased you and your family had a great time in St. Louis and enjoyed your stay at our Hilton. St. Louis is a fun town for families and we are in the heart of it all. Thank you for your business and we hope to see you again soon. Safe travels!!
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Fairfax Station, Virginia
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 19, 2013

I moved to this hotel after staying at the Hilton at the Ball Park, what a relief! The hotel was modern and well-kept even though the building was an old structure! The staff was very helpful, especially Jon in the restaurant (he's the one that helped me decide to move). The room was plenty big enough for one person however the lighting was a little dim for my liking. The housekeeping staff were nice but seemed to move a little slow. Some days my room was never cleaned. I told them not to worry about one day but not three! The gym was sufficient. Parking was next door and always had spaces. The restaurant was a bit pricey but it was a hotel! The morning breakfast buffet was not the best, had minimal items to choose from. The morning restaurant staff was there but after the first cup of coffee or orange juice, they did not appear to have much motivation. None of those were show stoppers and I would most definitely stay again!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Manager at Hilton St. Louis Downtown at the Arch, responded to this review, June 21, 2013
Dear PW7382, Thank you for choosing our Hilton. We are honored to have you as our guest and we appreciate your honest feedback. We want all our guests to feel welcome and cared for and I shall follow up with the areas that fell short of expectations. Thank you for your business and we look forward to your next arrival. Until then, safe travels to you and yours.
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Additional Information about Hilton St. Louis Downtown at the Arch

Address: 400 Olive Street, Saint Louis, MO 63102
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Business Hotel in Saint Louis
#30 Romantic Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton St. Louis Downtown at the Arch 3.5*
Official Description (provided by the hotel):
Located in the Heart of Downtown St. Louis, Missouri is the historic Hilton St. Louis Downtown hotel at the Arch, a boutique hotel in the city. The Hilton downtown Saint Louis hotel is situated at the corner of 4th and Olive Street within walking distance The Gateway Arch, America's Center and the Historical Laclede's Landing . Also just blocks away is Busch Stadium – home of the St.Louis Cardinals , as well as The Edward Jones Dome , where the NFL’s St. Louis Rams play their home games. Our Saint Louis hotel's location is less than 15 miles from Lambert International Airport and central to many of the city's premier attractions. This guarantees the perfect location for business meetings, weddings, social functions or a simple urban getaway. ... more   less 
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Also Known As:
Hilton St. Louis Downtown Hotel Saint Louis
Hilton Saint Louis
Saint Louis Hilton

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