We were in a group that got three rooms this last weekend. First, I must say that the lobby is beautiful, and the staff is fantastic- very friendly and knowledgeable.
We walked into our room and noticed a stale water smell...we didn't really think much about it until we took our showers that night. As soon as I got in and turned on the water I got hit with the overwhelming smell of mold- I looked down at the shower curtain and there was an area no less than half a square foot covered in rust-colored mold...covered. None of our rooms had fans in the bathrooms (two of us work at hotels ourselves and know there can be switches difficult to find- we searched high and low inside and out of the bathroom, there is what looks like a fan vent, but nothing to turn it on) which might account for the mold issue. The whole room was like a sauna after just one hot shower. The next morning, housekeeping still didn't notice the mold in the bathroom so when we got back to the room we called down and asked for a different shower curtain. Within 20 minutes they had a replacement in there (very appreciative :) ). House keeping only made one of the beds, which we thought was weird. Otherwise, they did well. That night we got into the closet to pull out our clothes and noticed the mold smell again- we couldn't get good light in there so we couldn't find it, but there's mold in there somewhere as well. We ended up not be able to use the closet for much because mold smell would permeate the clothes. We didn't request to move rooms because we were already settled, close to our companions, and as were were there for a convention we assumed there wouldn't be much they could do- so it is no fault of theirs that we didn't change rooms.
The room was quite cramped- you couldn't get into the bathroom if the entrance door was even cracked, and the wall wasn't flat, but indented into the room, so that the door cleared it by about an inch for about half of its opening area, and the only way to get in was to flatten the door against the bathroom door. It's difficult to enter or leave when you have to navigate your luggage and self around an obstacle right at the door. You also couldn't go beyond the first full-size bed unless you moved the entire office chair elsewhere in the room (the desk was at the foot of the bed and the office chair did not push in under the desk and rested only a few inches from the foot of the bed) we had to find a place for that out of the way in the far corner of the room.
There are only 33 channels listed for the television, four of which are Hilton advert channels- you guys couldn't swing at least the basic 60? Get nat geo, history, anything? Watching tv was a loss unless you wanted to watch the major networks. No free internet (ethernet or wireless) available, no free parking, no free breakfast, nothing...not even a microwave in the room. I'd expect a few more amenities for an expensive hotel.
Again, the staff was great, we slept alright. It would have been nice to have more than a half size comforter for a blanket, but the weather was mild enough that this was okay. Maybe they could keep an extra blanket in the room...maybe in the chest of drawers (there was an extra pillow stored in the closet, but we dare not use it).
Don't get a double- I'd hope that single bed rooms would be the same size with one less bed...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear CFregon, We appreciate the time you took to let us know about your recent stay. Please accept my sincerest apology for the mildew found on the shower curtain. It has been brought up to housekeeping and shall be corrected. In regard to ventilation, the building was constructed in the late 1890's and the bathroom vents operate on an air intake system from a master unit on the roof. There are no individual controls in each room. I shall follow up with engineering to ensure proper settings. I wish the process was a little faster but the hotel is in the middle of switching from satellite TV to Cable and will increase our channels that will include HD channels. Thank you for your business and we hope with these updates you will consider staying with us again in the future.
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