Once again The Parkway Hotel shows their superior service after our recent stay! Not only did we again enjoy the complimentary popcorn, fresh baked cookies, and breakfast buffet, but were treated like part of the family!! After a 3 day stay for medical reasons, I unfortunately forgot my pillow that travels with me. Upon returning home and discovering my mistake, I called the hotel and was quickly transferred to the security office that handles lost and found. They did indeed have my pillow and when I asked if they could ship it to me, they informed me it would be their pleasure. When I tried to give them a credit card number to pay for the shipping, I was told there would be no charge! I received my pillow by FedEx in only 2 days!! The Parkway Hotel goes above and beyond what I consider regular service and I won't stay any where else on our next trip to St. Louis!!!

This hotel was in a great area near local train transportation that takes you to main part of the city. Always very friendly (awesome hot cookies in the evening too, get there early! Nice touch folks!) staff and clean hotel and room. Anything we needed we asked and it was promptly attended to. The complimentary breakfast was better then most that I have seen. Has an Applebee's restaurant in the hotel, great service too! Once again, thanks to the staff for making our stay awesome!

We visited St. Louis for the parents' weekend last October. Due to Hurricane Sandy, we had to cut short our stay by one day. Since we prepaid for all three nights through an online intermediate, we asked for a refund when we returned to New York. However, the hotel insisted that we stayed all three nights and that we had no checkout receipt even though we produced boarding passses to prove the date of departure. We never had this sort of experience staying with the national chains. By the way the free breakfast was horrible.

We have to come to St. Louis every 6 weeks to visit Barnes Hospital, and The Parkway Hotel is the only place we will stay. Every time we stay there we are treated like family. The entire staff is friendly and courteous. The rooms are clean, and I can't think of a better place to stay. I really love how the hotel has coffee and assorted teas for the guests. The chocolate chip cookies that are offered in the evening are phenomenal.