I recently stayed at your hotel and wanted to write and congratulate you on what a great job your staff is doing. Our company does work in East St. Louis and had been staying at a different hotel. The difference is night and day. From the moment of arrival we felt welcomed and cared for.
The front desk people are always pleasant and willing to help—from providing directions to helping us find good places to eat. A perfect example is Portland. He was proactive by always greeting us, asking how we were doing and if we needed anything.
Congratulations, again, and I look forward to my next stay.