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“Would stay again” 4 of 5 stars
Review of Drury Plaza Hotel at the Arch

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Drury Plaza Hotel at the Arch
3.0 of 5 Hotel   |   2 South 4th Street, Saint Louis, MO 63102   |  
Hotel amenities
Ranked #8 of 124 Hotels in Saint Louis
Cincinnati, Ohio
Top Contributor
55 reviews 55 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
“Would stay again”
4 of 5 stars Reviewed December 29, 2012

The positives: the hotel lobby is lovely and the room was comfortably large and very well apportioned with good storage space. It was basically clean though there was dust on some of the flat surfaces. As is always true with Drury Inns, the morning breakfast was excellent. The evening kick-back with free drinks and very unhealthy food was okay. The negatives: it appeared that the hotel staff did not understand their roles. Bills were left lying on the floor outside the hotel rooms rather than slid under the doors. The room cleaning left much to be desired with towels piled on the dresser each day rather than put in the bathrooms. We had to ask for granola cereal on several mornings because the staff failed to put it out. One employee, who appeared to be a security guard, walked around without ever cracking a smile or saying hello. She cast a negative pall everywhere she went. The bottom line is always whether we would stay there again. The answer is “yes,” but if service was not better, it would probably be our last stay there. For some reason, Drury Inns do not seem as wonderful as they did when we first started staying in them.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1,018 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed December 29, 2012 via mobile

We have stayed at a lot of Drury's, this one is nothing special but for the price it is great. I wish they would figure out how to better manage the lines for food and drink but it is "free". Pool and work out rooms are nice. No bar or resturant on site.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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DruryHotels, General Manager at Drury Plaza Hotel at the Arch, responded to this review, January 10, 2013
Thank you for completing a review on TripAdvisor! It is from input from our guests that we have the opportunity to review, evaluate & improve our product and services.

We want to always exceed our guests' expectation. I am so sorry that we did not succeed during your stay in providing that experience. During any stay, please contact our guest services agent immediately upon encountering any situation that does not meet your expectation. We are always trying new ways to display and serve our free hot QUIKSTART breakfast and free 5:30 Kickback evening reception. We want to correct situations as they arise, while our guests are present, so that may go away with a positive and memorable experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ames, Iowa
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 28, 2012

I have absolutely nothing but praises to sing for this hotel. The service was outstanding, each employee we talked to was incredibly helpful and friendly (introducing themselves, saying hello, etc.). The room was lovely (we hadn't paid for a view, but had a lovely one). There was a lot of space in the room and the bed was incredibly comfortable. The pool area was set up very nicely and they have two hot-tubs. Their breakfast had a great variety (biscuits and gravy, eggs, pancakes, sausages, pastries, fruit, etc). We did not check-in in time for the appetizers and drinks in the evening, but they do have complementary popcorn and soda in the lobby most of the afternoon and evening. The lobby is decorated exquisitely. I would definitely stay again and again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2012

Randomly picked this place since it was near the arch. We arrived to a really friendly staff who immediately informed us that we were entitled to complementary happy hour drinks, food, and breakfast...

Room was clean and comfy.. Free internet too..

Nice deal!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 27, 2012

Spent two nights in STL for the Braggin Rights basketball Game. I had no idea how nice this hotel was. I have stayed at Four Season hotels and Ritz-Charlton hotels and the service rivals both. No wait to check in although the hotel was full. Smiles on everyone's faces. The lobby was rustic feeling and very clean. We stayed in room 1040 and had a full arch view and a view of Busch stadium. The room was very clean and service was very fast for a replacement when the hairdryer quit on my wife. In a few minutes we had another. I didn't find any problems with parking and smaller SUV's had no problem. Front desk called a shuttle to the casino for us. Very quiet rooms at night. Breakfast was loaded with everything from pancakes to fruit. The kickback at 5:30 could easily fill you up with pasta and more. Try this hotel.

Room Tip: Request higher floor rooms. Possible corner rooms.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2012

Looking for value for your money - get it here and much more. Starting with exceptional service, comfort, amenities, location, access and meals you are well taken care of, from sunrise to sunset. Meals include a full hot breakfast, with popcorn as snacks and a full dinner with drinks!

Room Tip: Request for a view of the Arch from the room.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chula Vista, California
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 24, 2012

This was the 1st Drury Hotel my family & I ever stayed @. We we're travelling cross country, & stopped in St. Louis, MO. to tour the 'Arch'. We sprang for a room w/ a view of the 'Arch'. This was in Oct. 2009. Now that I am travelling across country again, I am remembering the wonderful breakfast offered @ the St. Louis Drury at the Arch. We are currently on day two of our 2nd trip across country. This time we are limited to pet-friendly hotels. Tonight (Day 2) we are staying in another Drury (Nashville, TN) & we are looking forward to tomorrow's breakfast. Last night we stayed in different pet-friendly hotel chain & the breakfast left much to be desired. After last nights stay in the other chain, I cancelled my Albuquerque reservation that I had with their hotel & made a reservation with the Drury in Albuquerque, NM instead. For Pet Friendly, great value for the money, and an AWESOME hot, complete breakfast, 'Drury' can be beat! Tomorrow is day '3' of our cross country journey, we'll be stopping in Arkansas. I didn't see any Drury's in that state, ... bummer. The Drury Hotel chain is my hotel of choice when I am looking for nice accommodations @ reasonable prices, that are pet-friendly, and a offer a complete hot breakfast, that won't leave me disappointed. Keep up the great work Drury! & Good Job Drury @ the Arch, you gave me & my family a wonderful 1st impression of what the Drury Chain has to offer.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Drury Plaza Hotel at the Arch

Address: 2 South 4th Street, Saint Louis, MO 63102
Location: United States > Missouri > Saint Louis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Saint Louis
#6 Romantic Hotel in Saint Louis
#6 Business Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Plaza Hotel at the Arch 3*
Official Description (provided by the hotel):
When we say “by the arch”, we mean it. This hotel is around the corner from the arch and only a few blocks from Busch Stadium, the Washington Avenue loft district and more. Drury Plaza Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. ... more   less 
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Also Known As:
Drury Plaza Hotel St Louis
Drury Plaza Saint Louis

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