It is the staff that makes this historic hotel. I am a black level GHA member and they upgraded me to the boardroom suite. Huge room with comfy king bed, mini fridge, 2 bathrooms, couch and 2 televisions. Every staff member always called me by name, were fun to chat with and offered great advice on the area. The car service is awesome. They will take you anywhere within 3 miles, so you do not have to keep pulling car out of valet. The bar had some cool woodwork in it, a pool table and the tendets pour a good drink. If you can appreciate a hotel with history and a staff who aims to please, this is for you. I highly recommend and will definately be back the next time I go to see the Cards.