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“Very nice hotel with great service” 5 of 5 stars
Review of Omni Majestic Hotel

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Omni Majestic Hotel
4.0 of 5 Hotel   |   1019 Pine St, Saint Louis, MO 63101   |  
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Ranked #25 of 123 Hotels in Saint Louis
Certificate of Excellence
Chicago, IL
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
“Very nice hotel with great service”
5 of 5 stars Reviewed April 30, 2012

Was very happy with our stay here over the weekend. Rooms were nice..very spacious and clean. The service was top notch.. everyone from the front desk clerk to the bartender to housekeeping were extremely friendly and went above and beyond to make the stay a good one. The complimentary shuttle will take you anywhere within 5 miles of the hotel..a great perk! The hotel is located in a good central location of downtown. My only complaint was the breakfast buffet...not worth the money at all. For what they offer it should be complimentary.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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533 reviews from our community

Traveler rating
    289
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    67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 29, 2012

Stayed here home opening weekend and fell in love with the small homey feeling of the hotel and most of all the staff! They were a great addition to our baseball weekend. Our crowd stays in the city for ball games all summer and the. Omni will be my first choice

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 23, 2012

The Omni Majestic is a great example of getting what you paid for. The room was a great value for a downtown location with nice access to major venues. The room was spacious and clean, although the furniture looked a little long in the tooth and a flat-panel television would go a long way towards giving a more updated feel. The bed was comfy (although not the four-poster advertised on the website) and our room was quiet - a quality I highly value.

One complaint we had was over the parking situation. This hotel sits in a virtual sea of unused parking spaces (on a weekend) yet they insist on charge $25 a night to valet or even to self park in one of the adjoining lots (which charge $8 a day for public parking.) C'mon - this isn't downtown Chicago where parking is limited and hard to find. $25 to park for a $129 hotel room is just excessive. We found a meter around the corner and parked for free after 7:00.

We stayed here for a "date night" getaway and were looking forward to a leisurely morning with room service breakfast in bed. What I read on the website when I booked implied that there was in-room dining, and even the guest book that was in the room stated that in-room dining was available from 6:30 a.m. - 11:00 p.m, so we were quite disappointed to learn that there was, indeed, no in-room dining available. A hotel with the Omni name and reputation should have room service. There was a buffet available in the hotel's restaurant, but it wasn't much more than is offered for free at many travel hotels, so at $9 each we passed, checked out, and found a breakfast restaurant.

Also, the television/cable offerings were pretty sparce. I don't expect premium channels, but some HGTV, Food Network, Travel Channel, etc. would have been nice.

Overall, this is a fine place to stay if you just need an inexpensive, comfy room in a nice downtown location, but there's not much to recommend it as a destination in itself.

Room Tip: We requested a room on an upper floor, away from the elevators. It was very quiet.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Omni_Manager, Manager at Omni Majestic Hotel, responded to this review, May 4, 2012
Unfortunately we have very limited parking in our front drive and we pay a monthly fee for use of the nearby lots which is not the same as their public day rate. Our valet is priced competitively with other hotels in the area, but there are self park options in the area that we welcome our guests to use. We're sorry we aren't able to offer room service past 11 p.m., but there are plenty of nearby restaurants open for delivery that we're happy to recommend past 11 p.m.
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Kalispell, Montana
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 17, 2012

We stayed at the Omni for business. It was our first trip to St. Louis. The Omni is downtown St. Louis, within walking distance of all of the venues for the Cardinals, Rams, arch, convention center. I would give it a 3.5 stars. Has potential to be a 4-5 star hotel.

The Good:

1. Service. Really good customer service, always willing to help and respectful. We are really big on customer service, so having great customer service says a lot about a company.
2. Location. Downtown, within walking distance to venues, the arch, restaurants, etc.
3. Style. It is an old, historic hotel. Nice wood features, even with the quirks of being older.
4. Shuttle. There is a free shuttle for trips/stops around St. Louis downtown area. Handy to have. They do not provide a ride to the airport.
5. Breakfast buffet. Large selection, tasted good.
6. Room. Large and spacious, pretty quiet. Comfy bed, could make a fort with the amount of pillows on the bed.
7. An elevator that "dings" at every floor with a bell. Real old school, kinda neat

The bad:

1. Maintenance. As an older hotel, I expect the quirks from being an older hotel such as the water pressure, appointments that are historic, etc. The rooms were appointed nicely, but need to be kept up on. The grout in the bathroom was in need of repair. Caulking in the bathroom was in need of repair. The toilet ran the entire stay, clicking on to refill every 7-10 minutes or so. There was paint and wall paper peeling in the room and lobby. The A/C unit was old and loud, but worked.
2. Cleanliness. Hairs all over in the bathroom. On the floor, in the tub, on the walls and even lots on the ceiling. Not big on other persons hairs, yuck. Housekeeping cleaned the room, but it could definitely use a deep clean to get rid of dirt, lint, etc. along the corners, behind fixtures, etc. The whole room and bathroom needed a good cleaning.
3. Coffee maker hidden in television cabinet. Found it the day we were leaving. There is free coffee in the restaurant, so that was ok.
4. Television. Old flat screen CRT with limited channels and reception. Need to upgrade for sure.
5. Premium price. At $189 + tax/fees per night, I would expect 4-5 stars, even on peak weekend.

Overall, the hotel could be a 4-5 star, but needs fundamental cleaning and maintenance changes. Would stay again, but not at $189/night.

Room Tip: Ice is on the 3rd and 7th floors, in a separate room.
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  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Omni_Manager, Manager at Omni Majestic Hotel, responded to this review, May 4, 2012
Thank you for taking the time to write a review of the hotel. We're glad you enjoyed our level of customer service, location and amenities. However we do apologize for any plumbing issues you experienced. As far as cleanliness is concerned, we have a thorough housekeeping checklist and we're sorry that your room didn't meet our standards. In the event that this occurs, please let us know so we can have housekeeping sent to refresh your room. While we don't have free coffee in the restaurant, we welcome you to join our free Select Guest program which comes with complimentary morning coffee delivered to your room each morning. We hope you'll considering staying with us again on your next trip to St. Louis.
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Herrin, Illinois
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2012

We stayed here when we traveled to St. Louis to watch the Cards - Cubs opening weekend series. The hotel is very easy walking distance to Busch Stadium although there is also a complimentary shuttle that will take you anywhere within a 5 mile radius of the hotel. The staff was very courteous and helpful. The room was very spacious, quiet and clean but it was obvious that this is an older property. Would definitely stay here again.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 5, 2012

We stayed here mid March and it was truly a great stay. I called ahead several times before arriving and the staff always answered all of my questions in a very pleasant way and gave several tips about arriving. We took the MetroLink from the airport and walked 2 blocks to the hotel. This was very easy to do. We were greeted by several staff members and were shown to our room immediately. Lauren answered all of our questions upon arrival and offered the shuttle as soon as we came back down. She looked up places that we were interested in going to, which we greatly appreciated. Our room was very large with the bed and sitting area. The bed was most comfortable and the room very clean. Each time we came into the lobby area, we were greeted warmly and asked if there was anything that they could do to make our stay more comfortable. What a treat this was. We have not found this type of service in a long time! I can't omit the wonderful drivers that drove us around in the shuttle. They were most accomodating and always quick to pick us up or drop us off. The shuttle was a great added bonus.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 4, 2012

Stayed at Omni for 5 nights on a business trip, convenient location to get to from the Airport using the Light Rail (MteroLink) short stroll from 8th and Pine even with bags is no problem. I had a conference at the Millennium and it was a 15 min walk down through town, nice not to stay in the same place the conference is in and feel the vibe of the city. The breakfast was nice, nothing special, the service was great. Room had wifi, good reception.

The only downside I has was the air condition (heating), it was quite cold outside 50F (10C) when I arrived. The room was also cold so I turned on the air con and set the thermostat to 80F (26C). During the night the room was not getting any warmer, if anything it was colder. I spoke to reception in the morning and they had someone look at it during that day (while I was at conference). Apparently the valve for hot water (to heat) was not turned on, it was the first cold weather of the season so only cold air was circulating. That said, once I did report the problem it was promptly fixed.

Room Tip: Ask for higher floors, some even have views of the Gateway Arch
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Omni_Manager, Manager at Omni Majestic Hotel, responded to this review, April 11, 2012
We do apologize for the heat issue, but glad we were able to get it fixed quickly. We do have a good location to downtown and St. Louis is a very easy city to navigate on foot. We hope to see you again soon.
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Additional Information about Omni Majestic Hotel

Address: 1019 Pine St, Saint Louis, MO 63101
Phone Number:
Location: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#7 Luxury Hotel in Saint Louis
#18 Business Hotel in Saint Louis
#19 Romantic Hotel in Saint Louis
#37 Family Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Majestic Hotel 4*
Number of rooms: 91
Reservation Options:
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Also Known As:
Omni Hotel Saint Louis
Omni Saint Louis
Saint Louis Omni

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