We stayed here because it was walking distance to the convention center, but will choose somewhere else next time. The hotel sits right on the street with only a few parking places in front. You are only allowed to leave your car for a few minutes while you check in. Self parking is not available, so we paid $27 for valet parking. Again, if we had stayed farther away from the convention center, we could have parked with them for $4. Our room was on the 3rd floor, and I think it was the farthest room away from everything. It was like walking through a maze to get there. Not sure if the person who checked us in was trying to be funny or what. They hotel was not busy. The halls were empty. Yes, normally we would like to have a little separation from neighbors, but not to this extent. We ate breakfast the next morning. It didn't seem as good as what I have had in the past with Embassy Suites. There was only one person making omelets, but the wait time was short. The room was quiet and clean. The bed and sofa bed were comfortable. I asked for a later check-out time, which was granted. Upon returning to the hotel to check out, and treading our way through this maze to get to our room, our keys didn't work. So, we treaded back down to the lobby and was told that the keys automatically stop working at noon. Note to front desk: when you allow a late check-out, tell the guest that they will need to get their keys reset if they try to enter their room after 12:00.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing the Embassy Suites St. Louis - Downtown during your recent visit to St. Louis and for providing the review on your experience. We are sorry we did not live up to your expectations. The satisfaction of our guests is our number one priority and your feedback will allow us to improve the experience for future guests.
We appreciate your feedback on parking and I wanted to make sure you were aware that, in addition to our valet parking service, there is a self-parking option that is available to our guests in the Convention Center Garage directly across the street from the hotel. This option allows overnight self-parking paid directly to the garage attendants at a price of just $16.00 per night but this service does not allow for in/out privileges.
We sincerely apologize that we did not alert you of the key expiration when we agreed to your late check-out. We have shared this experience with our Team Members to ensure we notify our guests to have their key re-made if they will be checking out later than noon.
Again, thank you for choosing our hotel and for providing your feedback. We hope to have the pleasure of welcoming you back during your next visit to St. Louis.
Director of Sales & Marketing
Embassy Suites St. Louis - Downtown
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.