We could not find any rooms in the area that weren't over $300/night (Blues & Cards both had home games) and nervously settled on the Red Roof Inn after reading so many mixed reviews. But knowing we would only be sleeping in the rooms and not hanging out, we made reservations.
We arrived late--11:30pm, which we had notified them ahead of time of. We were given our keys to room 107. We had to park around the corner from our room as the lot was full and dragged our things to 107. My son put the key in several times and it would light up green but we couldn't get it to open. After about 5 minutes of fiddling with it, the door opened....from the inside, and the man who had clearly been asleep asked what we wanted. I was humiliated and thought I had misunderstood so I went back and the woman at the desk told me no, 107 was correct and didn't know where the man in there came from. So next she gave us 105 next door.
My 12 year old ran ahead to open the door and when he did, the door opened with the key this time, but people were in the room!!!!!! So for the 2nd time we hurried back to the office and again, the woman at the desk didn't show anyone for room 105. In our trips back & forth past the office we noticed 103 was empty and the curtains opened so we asked for that room and were given it....
The woman behind the desk was clearly flustered and did apologize. She said she would make the manager aware of what happened and I cannot remember her wording, but it led me to believe we would hear from the manager. That didn't happen.
I am pretty understanding, I realize we are all human and errors are made but when it happens TWICE, it's a little ridiculous. My kids were worried the whole night someone would be given our key and walk into our room.
Other than that, it is clear that updates have been made to this older motel. Our room was clean and just as pictured in the photos of the double room and nice for a motel.
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- Also Known As:
- Red Roof Inn St Louis-Forest Park/Hampton Avenue Hotel Saint Louis
- Red Roof Inn Saint Louis