We stayed here one night, after flying all day from Great Britain. Having lived in England, we know about bad customer service. But after we checked out after our one-night stay, the staff went ahead and checked my parents out, too (although they had a confirmed booking). And when I thought I had left something quite valuable behind in my room (my engagement ring) I called and left voice mail messages FOR THREE DAYS and never received a response from the manager about whether it had been found. The desk staff were not able to tell me whether the ring had been located, and were not capable of ringing me through to the manager's voice mail. One desk clerk did not know the manager's extension number, and told me she was not able to give me the manager's email address. I would never recommend that anyone stay here. I like to support businesses trying to make it in a scrappy neighborhood, but this one is not trying at all. It's a terrible hotel.
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- Also Known As:
- Holiday Inn Express St. Louis Hotel Saint Louis
- Holiday Inn St Louis
- Holiday Inn Saint Louis
- Saint Louis Holiday Inn