We stayed here one night, after flying all day from Great Britain. Having lived in England, we know about bad customer service. But after we checked out after our one-night stay, the staff went ahead and checked my parents out, too (although they had a confirmed booking). And when I thought I had left something quite valuable behind in my room (my engagement ring) I called and left voice mail messages FOR THREE DAYS and never received a response from the manager about whether it had been found. The desk staff were not able to tell me whether the ring had been located, and were not capable of ringing me through to the manager's voice mail. One desk clerk did not know the manager's extension number, and told me she was not able to give me the manager's email address. I would never recommend that anyone stay here. I like to support businesses trying to make it in a scrappy neighborhood, but this one is not trying at all. It's a terrible hotel.
- Official Description (provided by the hotel):
- Our Holiday Inn Express Hotel is conveniently located at the doorstep of downtown St. Louis, approximately 3 miles, located off Highway 44 West. The entire hotel has just underwent a complete renovation of all 63 guest rooms, meeting room, breakfast room, lobby, and swimming pool . The St. Louis area is home to many exciting entertainment, cultural, and shopping attractions. The Downtown St. Louis Holiday Inn Express, mere minutes from the Gateway Arch, is situated amid the finest in the area. Downtown's favorites such as Union Station, Cathedral Basilica, Gateway Arch, Gateway Riverboat Cruises, Busch Stadium, Scott Trade Center, Edward D. Jones Dome, Fox Theatre, the President's Casino, and Laclede's Landing are 3 miles from our property. The hotel is also five miles from the St. Louis Zoo, Grants Farm, Anheuser Busch Brewery, and 20 miles from Six Flags. ... more less
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- Also Known As:
- Holiday Inn Express St. Louis Hotel Saint Louis
- Holiday Inn St Louis
- Holiday Inn Saint Louis
- Saint Louis Holiday Inn