Hey folks, I experienced some of the same management problems as were earlier reported, along with a few other problems.
My high-speed internet connection did not work. Zero signal. Zilch, nada. I'm a tech professional and had brought my own ethernet cable; I have a few tools to make sure my own laptop isn't the problem; it was not. So I called down to the front desk to see if I could either get moved to another room and have someone fix the problem.
The front desk line rang and rang and rang, and was finally answered by a harrassed-sounding woman who transferred me to the "help desk." This line also rang and rang and rang and nobody answered. So I called down again (more ringing) to see if I could leave a message. Put on hold, transferred again. More ringing, still no help.
So I called back and asked to be connected to a supervisor. Transferred yet again, to another line that (guess what) was not answered.
By this time I was pretty irritated, so I called back the front desk yet again and was given a number of dog-ate-my-homework excuses as to why this problem was not the desk clerk's fault, why she had supposedly done everything in her power and why I essentially had no right to expect them to fix the problem.
I had plans with friends and no time to fool with getting another room, or I might have checked out and gone elsewhere. About an hour later, right as I was leaving for non-negotiable dinner plans a tech assistant showed up. I had to refuse the help as I had not known he was coming and was not prepared to receive visitors at that exact moment.
The room itself smelled like the previous occupant, who had apparently perspired heavily. The room darkening shades had big gaps and I was awakened early.
On the plus side, the hotel is right on top of the Scottrade Center, the Hard Rock Cafe, and a bunch of cool shopping and other things to do. I thought the price was not unreasonable. The room was enormous, the bed was very comfortable, the hotel was quiet and I was able to get a pizza delivered at 2 AM. It's not in a great area, though, so don't plan to walk alone at night outside the hotel. I was a bit nervous coming back from Union Station after a late night meal.
When I checked out, I was charged for two days' parking at $17 per pop, even though I hadn't stayed even 24 hours. I asked for and was told I'd have one day's parking charge removed from my bill, plus charges for local telephone calls I made using a dialup Internet connection since my high-speed connection wouldn't work. I haven't received the bill yet, though, and it wouldn't surprise me to see those fees reappear. Also, the taxes and additional charges added an additional $30 to my bill beyond what I paid at hotels.com. Be warned!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.