My husband and i were celebrating our 30th anniversary. when we arrived at this hotel our first impression was wow the decor is lovely- the clerk that checked us in was very nice . when we entered our room it was very cold- the thermostat read 65. we turned up the heat to 90, and dcided to go to pool/jacuzzi and relax, we returned to the room about 1 hr later and the temp had not changed, so we left again, for dinner, when we return the temp was 67!!!!! we waited a couple of hours and no change, this visit was in FEB- and it was below 20 outside. i called the front desk and clerk said - we will change your room---well to make a long story short we had to change rooms 3 times, and the clerk that evening was very annoyed that i kept calling her- i had to ask her to make sure the next room is warm and that the heat worked- she told us to get some blankets and wait until about 3am and see if room warms up!!!!!!!!!!!!!!!!- needless to say we were very upset- i asked her for a manger and she said - you have to wait until morning- i asked her to note my account she said just ask for manager in AM!!!!- of course i did and all that he offered was free breakfast!- so my husband called the corprate office, and we were given a preferred guest card with enough points for free night stay- AND after that the entire staff was very nice- and friendly AND accomodating- even giving us complimentary soda, and meds- by theway the manager gave us a $30.00 crdit on our rooom account for dinner. We extended our stay, and was very pleased after that.. we will visit this location again!!
- Official Description (provided by the hotel):
- St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more less
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- Also Known As:
- Sheraton City Center St. Louis Hotel Saint Louis
- Sheraton Hotel Saint Louis
- Sheraton Saint Louis
- Saint Louis Sheraton