We spent 2 nights here to attend a concert at the Scottrade Center. It is just about 1 block away, so the location was handy for that purpose. When we arrived we missed the entrance the first time, it was not signed very well. After we went around a few blocks we drove right in and were faced with self parking for 17 bucks per night or 23 for valet. Valet was easiest at the time, so we splurged.
At check in, they did not have a king bed room available at 5pm. We were "upgraded" to a suite. Basically a room with a partial wall dividing the bedroom from the sofa and chair sitting area. There was a large wall of windows behind the sofa, but the curtains did a great job of blocking the light. Overall the room seemed tired and ready for a redo, but given the rate we paid, ($100, booked on Starwood) can't really complain. There were 2 "old" tvs and a mini-fridge which came in handy. A decent sized closet but a light inside the closet would have been nice. In general the room was dark, one bedside lamp did not work and the vanity light was not very bright.
The king bed and pillows were very comfortable and the bedding was nice and appeared clean. Minimal, but nice toiletries. There was a card on the bed for a "green" option. If you hung it on the door before 2am they would skip cleaning your room for 1 day and you would get a $5 card to use in the hotel. We hung the card and it was never taken, no $5 card was ever offered and I don't believe that housekeeping came anywhere near our room. By doing this we ran out of in room coffee. At checkout however, we did receive 500 points on our Starwood account.
The only outlet we used was the bar for a quick drink after the concert. We were happy they were open so late on a Sunday night. They got busy in a hurry but service was fast and friendly and not overly priced for a downtown hotel.
On check out we called for the car. When we got to the drive a valet came up to us and said they did not have a valet on duty that day that could drive a standard transmission car. So I stayed with the luggage and my husband went with the valet to retrieve our car. They were obviously embarrassed by this, and they should be.
They did not seem to have a concierge available which wasn't too big a deal as we are familiar with the city some. Had a great dinner one night at LoRusso's on the hill. Always go there and always enjoy it. They are well reviewed here on Tripadvisor.
If we were to return to St Louis for another concert at the Scottrade Center I would certainly consider staying here if the price is right.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I appreciate your feedback. I am glad that you found value in booking on line as you did. I am disappointed that some of your experience was not up to standard. Please understand that these items such as housekeeping and valet have been addressed. We hope that you will join us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.