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“One night in the Lou” 4 of 5 stars
Review of St. Louis City Center Hotel

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St. Louis City Center Hotel
3.5 of 5 Hotel   |   400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center) (Downtown)   |  
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Special Rate
$70 (USD)
Ranked #74 of 123 Hotels in Saint Louis
GreenLeadersSilver level
ashley, IL
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“One night in the Lou”
4 of 5 stars Reviewed June 11, 2013

Stayed at this hotel for an overnight visit. I was very pleased. Rooms were spacious, clean and comfortable. I read some reviews that said this location was outdated, ok, maybe the carpets in the halls were a little worn but I don't stay at a hotel for the carpets! Our room was quiet and we never heard anyone in the halls etc. I would definitely stay here again!!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at St. Louis City Center Hotel, responded to this review, June 12, 2013
Dear headymac,

Thank you very much for choosing the Sheraton St. Louis City Center Hotel, and for giving us the opportunity to demonstrating our commitment to total customer satisfaction. Good or bad, we truly believe that feedback is a gift. It was gratifying to read that you rated all areas as excellent; your comments will be shared with our Team. With feedback from conscientious guests such as you, we can continue to strive to exceed all guests’ expectations.

Warm regards,

Mark Wright
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Nashville, Tennessee, United States
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 6, 2013

St. Louis is my hometown so whenever I visit family, my husband and I love staying at this Sheraton location. The building itself is wonderful with the large trompe l'oeil painting. The service is always top-notch and the rooms are comfy and clean. Their workout room is well equipped and the pool is located on an upper floor with a great view of the city. It's close to everything downtown and parking is a breeze as well. Highly recommend this hotel.

Room Tip: We like the higher floors for the view.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at St. Louis City Center Hotel, responded to this review, June 8, 2013
Dear valued Guest,

Thank you for choosing The Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your experience on Trip Advisor after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services.

Warm regards,

Mark Wright
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed June 6, 2013

Dingy, no natural light. Room was musty and depressing. We tried to get room service late at night, and despite an "ALL DAY DINNING" menu, we were told room service is not available after a certain hour (I forget if it was 11pm or 1am).
Asked the desk for directions to what turned out to be a very well known section of downtown St. Louis, and they didn't know, had to look up on google maps, and then couldn't print.
My reservation included free internet, yet I was charged for it, and had to argue with manager to get it taken off the bill. Of course, had to wait five minutes for the desk manager to finish his flirtatious conversation with a young lady.
Really not what you expect from a downtown hotel.
On the positive the hotel's health facility / gym was very nice.
Next time I go to St Louis, I will never stay at this place.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at St. Louis City Center Hotel, responded to this review, June 8, 2013
Dear Valued Guest,

Thank you for choosing The Sheraton St. Louis City Center Hotel for your recent visit to St. Louis. I want to sincerely apologize for the disappointing experience you encountered during you visit.

I very much regret the unfortunate circumstances that led to the frustration and inconvenience that you suffered. As I am sure you understand; Guest Satisfaction is our utmost priority during your stay. I can certainly understand how disturbing it must have been for you to be checked into a room that was not up to our usual standards. I sincerely apologize for the lackadaisical attitude of the associates involved and for the lack of attention to detail on the part of the departments involved in this situation. I want to assure you that steps have been taken to ensure that similar situations do not re-occur.

I also would like to assure you that all of us here at the Sheraton St. Louis City Center Hotel are dedicated to total customer satisfaction; and hope that you will give us another opportunity to demonstrate this commitment.

Warm regards,

Mark Wright
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, Wyoming
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 5, 2013

The hotel was nice, clean and comfortable. The room was large and had a pull out bed in the couch for our 4 year old. It is right across the street from the Metro Train station so it is easy to grab a train. We took the train to get to the Zoo and back. You can also take it to Busch Stadium or just walk. its only a few blocks east. The Club lounge wasn't that great. It's pretty small compared to most that we use and enjoy. The food service for the club also seemed pretty spotty, as it was supposed to start at 5 pm but we had to call down at almost 6 pm to ask about the food. They were quick to fix things, but it happened the following day as well. I don't think the Club is worth the cost at this place.

Room Tip: The interior rooms just look into an atrium.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at St. Louis City Center Hotel, responded to this review, June 8, 2013
Dear Valued Guest,

Thank you for choosing The Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to complete this survey after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and Services.

Here at The Sheraton St. Louis City Center Hotel, we believe that feedback is a gift. Your comments have been shared with our Leadership Team, and action steps have been taken to improve the timeliness and offerings in our Club Lounge, while maintaining the integrity of our Brand Standards. As we continue to strive to exceed all guests’ expectations and want every guest to have an exceptional stay; your feedback is imperative for us to better understand the needs and concerns of our guests.

Once again, we thank you for your patronage and hope that you will give us another opportunity to demonstrate our commitment to Total Customer Satisfaction.

Warm regards,

Mark Wright
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin, United States
1 review
4 of 5 stars Reviewed June 4, 2013

I enjoy Sheraton properties, I try to stay in a Sheraton whatever city I end up in (SPG Plat)- St Louis is no different! The location is great, the rooms are nicely sized (although the furniture in the rooms is dated), and the staff is very friendly! I want to specifically call out Maurice up in the Club Lounge, I've never met a more friendly guy! As someone who travels most weeks out of the year, having the feeling of "home away from home" is important and Maurice goes above and beyond that. Over the course of the first month I was here, it was Maurice who fostered that feeling of home. Can't say enough about this guy- if you have access to the 8th floor Club room, it's worth your time to stop in and say hi!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at St. Louis City Center Hotel, responded to this review, June 8, 2013
Dear Valued Guest,

Thank you for choosing The Sheraton St. Louis City Center Hotel & Suites. We truly appreciate you staying with us and appreciate the time you took to share your experience. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services.

It was gratifying to learn that you experienced what we try to instill in our associates, “going above and beyond” and ensuring that our hotel is our guests’ “home away from home”. Your comments will be shared with Maurice and all of our associates, to reinfore the fruits of their efforts.

Thank you again for the gift of your feedback

Warm regards,

Mark Wright
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Top Contributor
59 reviews 59 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 2, 2013

We were very pleased with the standard of the rooms and the service although it was pricey, and it was very handy for the local metro. However the surrounding area was lacking in restaurants and bars - it also did not feel totally safe, and we do like to walk and get out of the hotel, so I have downgraded the rating.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review, July 3, 2013
Keith O,

Thank you for sharing your experience. We are sorry to hear that you didn't feel as safe as we might like you to feel. With our location being so close to several methods of mass transportation and public transportation that is more foot traffic in our area than other hotels and parts of downtown. We assure you this is a safe area. We are glad to know you enjoyed your trip. You are correct that our property is not in the heart of the restaurant and bar district, but may methods of transportation in our area to make it easier to get around. We are so glad to know that you enjoyed the room and the staff, but are disappointed to know you didn't feel the experience matched the cost of the hotel. We are thankful you took the time to share your feedback so that we know where to begin improving in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Liberty, Iowa
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 29, 2013

Overall the Hotel was nice. But everything costed alot. Parking, WiFi, food & beverages. You pay a high price to stay and then have to purchase everything. Comfortable beds, bath and size of suite. The resturant was nice and everyone was very friendly and helpful.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review, June 2, 2013
LisaMct,

Thank you for your review of our Sheraton. We are glad to know you enjoyed the Sheraton Sweet Sleeper bed, the size of the suite, and your restaurant experience. While we try to ensure the price of our amenities are comparable or less than other downtown St. Louis hotels, we understand that unexpected fees can put a damper on your trip. We apologize if this was the case during your visit with us. We appreciate the time you took to share your feedback and we hope to visit with you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Louis City Center Hotel

Address: 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
Official Description (provided by the hotel):
St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more   less 
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton

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